IRD Captain: Hotel/Resort

Position Summary:

The IRD Captain is responsible for leading the in-room dining team to deliver exceptional service to hotel/resort guests. This includes coordinating room service orders, ensuring timely delivery, maintaining hygiene and presentation standards, and assisting with training and team supervision.

Key Responsibilities:

• Supervise and coordinate daily operations of the in-room dining team.
• Ensure all food and beverage orders are delivered accurately, promptly, and in line with service standards.
• Provide personalized service to guests, anticipating their needs and preferences.
• Oversee the preparation and setup of trays, trolleys, and amenities.
• Maintain cleanliness and order of IRD stations, pantries, and equipment.
• Handle guest complaints and feedback professionally and escalate issues when necessary.
• Train, mentor, and guide IRD attendants to ensure consistent service.
• Check the quality and presentation of food and beverages before delivery.
• Collaborate with kitchen and stewarding teams to ensure smooth operations.
• Monitor inventory and requisition supplies as needed.
• Ensure adherence to health, safety, and sanitation regulations.

Qualifications & Skills:

• Minimum 2 years of experience in F&B service, with at least 1 year in a supervisory or captain role.
• Prior experience in room service or luxury hospitality preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Attention to detail and guest-oriented mindset.
• Ability to lead and motivate a team.
• Knowledge of POS systems and order tracking tools.
• Flexible with work shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person