IOPS IT support engineers

Responsibilities: a) Lead and manage a team of IOPS IT support engineers, providing guidance, training, and performance evaluations b) Oversee the support and maintenance of the IOPS IT applications such as Discoverent/SIMCA/LIMS/ BMRAM/ OpsTrakker/ Orchestrate/EconnX, ensuring system availability and performance. Address and resolve technical issues promptly c) Provide advanced technical support to end-users, addressing complex issues and ensuring user satisfaction d) Work closely with IT, laboratory, and quality assurance teams to ensure seamless integration and operation of the LIMS. Collaborate on system upgrades and enhancements e) Ensure compliance with industry regulations and internal quality standards. Maintain comprehensive documentation of system configurations, procedures, and support activities f) Manage system upgrades and process improvements. Coordinate with vendors and external partners as needed g) Monitor system performance and generate reports on key metrics. Identify areas for improvement and implement solutions to enhance system efficiency h) Develop and deliver training programs for end-users and support staff on IOPS IT functionalities and best practices i) Address user queries, service requests, and technical issues through the IT support ticketing system. Skills: a) Strong technical knowledge, excellent leadership and communication skills, problem-solving abilities, and the ability to work collaboratively with cross-functional teams. b) Basic scripting knowledge (PowerShell, Python, or Shell scripting) is a plus. c) Excellent problem-solving and troubleshooting abilities. d) Strong communication and interpersonal skills to support non-technical users. e) Ability to work independently and as part of a cross-functional team. Show more Show less