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8.0 - 10.0 years

7 - 9 Lacs

Pune

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Job Description Labware 7. LIMS implementation, Master data creation, Validation. Caluculation configurations. CSV documentations, Test Script review, Instrument integrations. LIMS trouble shooting and resolutions. QAMS activities, CCP, CAPA, Deviation investigation. Work Experience 4-7 years of experience in QC and LIMS Implementation Education Post Graduation in Analytical Chemistry or Analytical Chemistry Graduation in Pharmacy or Pharmacy Competencies Innovation & Creativity Result Orientation Collaboration Customer Centricity Developing Talent Stakeholder Management Strategic Agility Process Excellence

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3.0 - 8.0 years

7 - 7 Lacs

Bengaluru

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Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the company’s products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

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3.0 - 7.0 years

4 - 7 Lacs

Nagpur

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Job Description Officer/Executive- Packaging & Development 1. Design, preparation, review and approval of documents - OPMLs, BPRs, Specifications for Packaging materials, In-house Labels and Pallet Matrix. Checking of Artworks and Shade Cards for labels, Primary & Secondary packing materials. 2. Execution and coordination for SAP related activities like loading of master recipes and Bill of Materials (BOMs) for Finished Goods (FGs). 3. Conducting different Trials for Packing Materials, 4. Monitoring and technical support for execution of Packing equipment qualification/ Trial / Scale up / exhibit / commercial process validation batches on packing lines and handling of investigations, if any during the execution. 5. Handling of Deviations, Change Control, CAPA and Document Record Management. 6. To support site regulatory affairs in timely filings of exhibit products and to assist plant in regulatory inspection of customers and regulatory agencies. 7. Preparation of packaging material specifications base document. 8. Transportation study protocol/report preparation and execution of transportation study. Work Experience 2 to 5 years Education Graduation in Packaging Technology or Pharmacy Competencies Customer Centricity Developing Talent Collaboration Strategic Agility Process Excellence Stakeholder Management Innovation & Creativity Result Orientation

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4.0 - 9.0 years

6 - 10 Lacs

Hyderabad

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Overview The Sr. Software Engineer will be part of a team of some of the best and brightest in the industry who are focused on full-cycle development of scalable web and responsive applications that touch our growing customer base every day. As part of the Labs team, you will work collaboratively with agile team members to design new system functionality and to research and remedy complex issues as they arise, embodying a passion for continuous improvement and test-driven development. Responsibilities Expertise and proficiency in many technologies, domains and subsystems Design and implement new features and perform code reviews Develop, test and maintain a scalable web and responsive applications Devise automation strategies, test strategies and test cases to automate new features and enhance existing functionality Using engineering best practices, design, develop, analyze test plans and strategies to meet performance, usability, scalability, reliability and security needs Lead and collaborate with agile team members on achieving Sprint deliverables Ensure proper documentation exists for assigned products Research and resolve complex problems as they arise Proactively search for making improvements in respective modules/features Mentor Software Engineers (I-II) Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS’ policies, procedures, and core competencies. Qualifications Domain expert in enterprise software development influencing organization best practices. begins to create external value Expertise in one or more of the following back-end or front-end: Java, Python, JavaScript, iOS development (Swift, Objective C), Android development Expertise in one or more of the following frameworks or libraries, such as: Hibernate and Spring, Reactjs and Redux, node.js Advanced proficiency with multiple design patterns including Strategy, Observer, and Bridge Advanced proficiency in test automation tools, such as Selenium Webdriver, Appium or similar tools Advanced proficiency in Java and JavaScript testing frameworks, such as JUnit, TestNG, JEST, Jasmine or similar Expertise in test design, test creation, test execution and defect analysis/root cause investigation Advanced proficiency in multiple best practices such as Test Driven Development (TDD), behavioral-driven development (BDD), Continuous Integration (CI) and Continuous Delivery (CD) Extensive experience utilizing Docker containerization, ability to set-up and modify build and release tools such as, Jenkins and AWS elastic beanstalk. Extensive understanding of software engineering practices, philosophies and techniques Mentor others in following Agile/SCRUM techniques Ability to influence, lead and organize projects across multiple agile teams with a focus on results Strong technologist who can anticipate issues/opportunities and build solutions

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0.0 - 2.0 years

10 - 15 Lacs

Jaipur

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Job Responsibilities: New Admission: To attend any new patient (admission) immediately. To examine & take a proper history of the patient (If he is in a position to give it on his own) or from his relative. Check any previous records, if available. Charts down all the details in the history sheet. Inform the respective consultant about the admission follow his orders. Instruct the nursing staff about the necessary orders to be carried out. If there’s a transfer out of patient from the ICU. Prepare the transfer summary/ clinical notes carefully and act accordingly. Inform the respective consultants whenever seems significant. Shift Duty: To take rounds and examine individual patients at least once in every shift and as & when needed. Inform the respective consultant/ Registrars if any new findings. To put the notes in clinical sheet. To respond to emergency calls immediately. To enter the relevant details of each and every patient accordingly. Attend rounds with the respective consultants and carry out the necessary changes in the order. Enter them in the treatment sheet. Fill the Medicine Card and Non Drug Order sheet To instruct the nursing staff about orders and follow them up To follow up with all the investigations to be seen and trace their results. Note down investigation results in the investigation sheet. To Document Verbal Orders correctly in clinical notes if given by consultants. To activate code blue if any medical emergency is encountered beyond your control. Always contact primary consultant if found necessary at any point of time. To assist/ perform procedures as per instructions Discharges/ LAMA/ Death: Prepare summaries according to the policy Fill the medical certificate of cause of death after discussing with ICU In-charge/ Primary consultant Always inform concerned (MLC Nurse/ Casualty In Charge) in case of MLC Pre Surgical & Post Surgical Patients: To follow pre-operative orders in the treatment sheet. To check whether the consents (Surgical, Anesthesia, etc) for the surgery has been taken from the patient. If not inform the respective person. To get the PAC done. To carry out all the pre-operative orders. Inform the consultant over phone during night shift about patient status who are scheduled for surgery next day. To attend patients complaints. To calm the patients if they are apprehensive. Inform the consultant if needed. General: To attend camps according to the policy. To work as per Policies and procedures of organization. To get the cross referral form filled and call cross consultants according to the policy. Use capital letters for medicines (Generic Names/ Salt) and always put sign, name, date and time with every entry you make. To take care about completeness of records To act accordingly as per communicated by hospital management team Candidate Requirements: Able to work accurately and with minimal supervision. Ability to comprehend written instructions given by the Doctors and the other related departmental personnel. Ability to plan & organize ones work schedule effectively. Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel. Affinity to work in team. Verbal Ability/Communication Skill: Ability to comprehend verbal instructions given by the supervisor or head of the department. To give accurate and tactful explanations to patients. Problem solving/ Decision-making To think independently and exercise own judgment in consensus with the supervisor. Enthusiasm. Open-mindedness.

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4.0 - 7.0 years

15 - 21 Lacs

Pune

Hybrid

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So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are seeking for a Senior Fraud Analy st to join our dynamic Fraud Analytics team . The ideal candidate will analyze financial institution data, assess fraud risks and enhance detection strategies to combat fraudulent activities. How will you make an impact? Analyze and validate financial institutions' data to identify potential fraud risk indicators Perform statistical analysis for fraud prevention products Assess real-time transactions, alerts and fraud labels to identify potential fraud Identify fraud trends and patterns to enhance detection strategies Collaborate with product management and engineering teams to improve fraud controls Generate reports on fraud incidents, losses, and risk mitigation effectiveness Provide domain expertise and business consultancy for internal and external stakeholders Support sales opportunities Have you got what it takes? Bachelor’s degree in Data Analytics, Industrial Engineering, Computer Science or Finance 4-7 years of experience in fraud analysis, risk management or financial crime investigation Strong business analysis skills with the ability to translate business requirements into product features Proficiency in statistical analysis using SQL or Python Strong written and verbal communication skills in English Ability to work independently, learn quickly and solve problems effectively Solid presentation skills Preferred qualifications: Prior experience with fraud prevention techniques Background in external consulting or professional services Master’s degree in a relevant field What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:6782 Reporting into: Tech Manager Role Type: Senior Analyst

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0.0 - 3.0 years

1 - 3 Lacs

Noida

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Job Summary As a Process Executive in the Property and Casualty (P&C) domain you will be responsible for providing exceptional customer service and support. You will handle various tasks related to claims processing investigation and overall management. This role requires a keen eye for detail and the ability to work in a fast-paced environment. The work model is hybrid and the shift is rotational ensuring a dynamic and flexible work schedule. Responsibilities Handle customer inquiries and provide accurate information regarding Property and Casualty insurance policies. Process and manage claims efficiently ensuring all required documentation is complete and accurate. Investigate claims thoroughly to determine the validity and extent of coverage. Collaborate with other departments to resolve complex issues and provide comprehensive solutions. Maintain up-to-date knowledge of industry regulations and company policies to ensure compliance. Utilize various software and tools to manage and track claims and customer interactions. Provide timely and effective communication to customers regarding the status of their claims. Identify opportunities for process improvements and contribute to the development of best practices. Assist in training new team members and sharing knowledge to enhance team performance. Participate in team meetings and contribute to discussions on improving customer service and operational efficiency. Ensure all customer interactions are documented accurately in the system. Handle escalated customer issues with professionalism and empathy. Meet or exceed performance metrics and targets set by the company. Qualifications Possess strong customer service skills with the ability to handle inquiries and resolve issues effectively. Have experience or knowledge in the Property and Casualty insurance domain including claims processing and investigation. Demonstrate excellent communication skills both verbal and written. Show proficiency in using various software tools and systems for managing claims and customer interactions. Exhibit strong attention to detail and the ability to work in a fast-paced environment. Have the ability to work collaboratively with team members and other departments. Be adaptable to rotational shifts and a hybrid work model. Display a commitment to continuous learning and improvement. Possess problem-solving skills and the ability to think critically. Show empathy and professionalism in handling customer issues. Meet the minimum experience requirement of 0 to 3 years in a related field. Have a basic understanding of industry regulations and compliance requirements. Be proactive in identifying opportunities for process improvements. Certifications Required Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

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2.0 - 5.0 years

3 - 5 Lacs

Noida

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Job Summary We are seeking a Senior Process Executive - P&C with 2 to 5 years of experience in Customer Service and Property & Casualty Insurance. The ideal candidate will have experience in Claim Investigation and Claims. This hybrid role requires rotational shifts and offers the opportunity to contribute to our companys success by ensuring efficient and effective process execution. Responsibilities Handle customer inquiries and provide timely and accurate responses. Process insurance claims and ensure all documentation is complete and accurate. Conduct claim investigations to verify the authenticity of claims. Collaborate with team members to improve process efficiency and effectiveness. Maintain up-to-date knowledge of industry regulations and company policies. Provide support to customers and resolve any issues or concerns they may have. Analyze data to identify trends and make recommendations for process improvements. Ensure compliance with all regulatory requirements and company standards. Assist in the development and implementation of new processes and procedures. Monitor and report on key performance indicators to ensure targets are met. Participate in training and development programs to enhance skills and knowledge. Communicate effectively with internal and external stakeholders. Contribute to a positive and collaborative team environment. Qualifications Possess a minimum of 2 years of experience in Customer Service within the Property & Casualty Insurance domain. Demonstrate expertise in claim investigation and claims processing. Exhibit strong analytical and problem-solving skills. Show proficiency in using relevant software and tools. Display excellent communication and interpersonal skills. Have the ability to work effectively in a hybrid work model with rotational shifts. Be detail-oriented and able to manage multiple tasks simultaneously. Show commitment to continuous learning and professional development. Demonstrate the ability to work independently and as part of a team. Exhibit a strong understanding of industry regulations and compliance requirements. Possess a customer-centric approach and a commitment to providing exceptional service. Have a proactive attitude and the ability to adapt to changing priorities. Show dedication to achieving high performance standards. Certifications Required Certified Insurance Service Representative (CISR) Certified Claims Professional (CCP)

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5.0 - 8.0 years

11 - 17 Lacs

Gurugram

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The Community You Will Join: We together take care of all the safety concerns of our users, few things to keep in mind while being part of safety Support your team in handling urgent, escalated personal safety cases (e.g., domestic violence, sexual assault, suicide, surveillance devices), prioritising wellness and sustainability. Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community. Work with your regional leadership to influence stakeholders and the Safety Service Manager to mitigate risks. Serve as Point of Contact for urgent or other sensitive cases within your region, spending time each week working on tickets and other escalated issues to refine subject matter expertise. Work closely with fellow global and regional Team Leads in addition to maintaining a strong connection to your cross-functional partners. The Difference You Will Make: Lead the team towards the execution of the company and strategic goals following the guidance of the Operations Manager, and collaborate with the OM to develop recommendations for service improvements and regional prioritization. Manage both team and individual performance and resources to ensure compliance with policies and SLAs. Ensure individual team members are held accountable to their performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way. Think critically and constantly evaluate policies and procedures. Work with the team to identify opportunities to improve performance and better optimize processes for the team, region, and global community. A Typical Day: Keep up with day-to-day management duties such as scheduling, shift approval, team and one-on-one meetings, and managing basic HR-related issues (pay/benefits/HR policy enforcement, etc.). Enable professional and personal growth through supporting and challenging your team with feedback, one-on-ones, enabling opportunities, expectation-setting, and other growth tools at your disposal. Support your team in handling urgent, escalated personal safety cases (e.g., domestic violence, sexual assault, suicide, surveillance devices), prioritising wellness and sustainability Your Expertise: Strong understanding of evidence based best practice in handling personal safety issues using a trauma informed approach Experience managing complex, escalated cases with elevated media or legal risk Strong metrics-based performance management skills Ability to work and solve problems independently, collaboratively, or through delegation. Excellent verbal and written communication skills Ability to understand and execute policies and procedures Ability to maintain confidentiality during investigation Minimum 6 years plus experience with at least 3 years relevant experience of team handling & working in high stake environment. Our Commitment To Inclusion & Belonging : Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Location: Gurugram, India

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1.0 - 2.0 years

3 - 5 Lacs

Vellore

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Applications are invited for the Post of Junior Research Fellowship (JRF) for the DST_SERB Funded Project in the School of Electronics Engineering (SENSE), FILENO. CRG/2023/005678, Vellore Institute of Technology (VIT). Title of the Project : EEG-based investigation of the fundamental frequency coding for source segregation in elderly normal-hearing adults. Qualification : First division Master's Degree in Electronics and Communication Engineering or equivalent with specialization in Signal Processing or B.Tech. in ECE/EIE/EEE/ETC from a recognized University or equivalent. Desirable: GATE/NET qualified; however, non-GATE/NET candidates are also encouraged to apply. Describe if any Candidates must have strong knowledge of Signal Processing and MATLAB software. Additionally, knowledge of Deep Neural Networks will be given more preference. The candidate will acquire the neural representations of speech signals using the EEG device from human subjects (younger and older subjects), apply signal processing techniques to these neural representations to test the hypotheses, and will be responsible for writing project reports, papers, and coordinating project activities. Stipend : 31,000/- (for starting 6 months) and 35,000 (last year) per month for GATE/NET-qualified candidates . Sponsoring Agency : DST-SERB, Government of India. Duration : 1.5 years Principal Investigator : Dr. Anantha Krishna Chintanpalli , Professor in Communication Engineering, School of Electronics Engineering, Vellore Institute of Technology (VIT), Vellore - 632 014, Tamil Nadu. Co-Principal Investigator : Dr. R. Sivakumar Professor in Sensor and Biomedical Technology School of Electronics Engineering Vellore Institute of Technology (VIT) Vellore - 632 014, Tamil Nadu. Send your CV along with relevant documents about the details of qualifications, scientific accomplishments, experience (if any), and the latest passport-size photo on or before 20/06/2025. Apply online http://careers.vit.ac.in. No TA and DA will be paid for appearing in the interview. Shortlisted candidates will be called for an interview at a later date, which will be intimated by email. Candidates will be shortlisted based on their merit and as per the requirements of the project. The selected candidate will be expected to join on or before 1st August 2025. The selected candidate may be permitted to register for the PhD program of VIT Vellore subject to fulfilling the requirements of the PhD qualification process as per the institute norms.

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5.0 - 10.0 years

20 - 30 Lacs

Gurugram, Delhi / NCR

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We are hiring Escalation Investigator ( Work place investigations,mandatory ) based of Gurugram location. If interested please apply on our portal https://www.amazon.jobs/en/jobs/3003294/er-escalation-investigator-india-ops-er-investigations Key skils:Work place investigations,mandatory Experience: 5 to 15yrs Job location: Gurugram Must be strong in Communication skills along with ER, work place investigations experience PREFERRED QUALIFICATIONS - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience developing policies and supporting documentation Key job responsibilities • Investigate highly sensitive HR and Employee Relations issues, including: Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant. • Proposing remedial action based on investigation findings. • Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators. • Independently manage and assign cases to the trained investigators. • Ensure adherence to SLAs and timely closure/ resolution to appropriate personnel. • Investigate and report the findings of the investigation to the leadership. • Multi-task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership. • Consult with appropriate partner teams on critical issues, as and when required. • Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation. • Provide strategic recommendations to the business to proactively address systemic issues

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3.0 - 6.0 years

10 - 20 Lacs

Hyderabad

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To involve from start and investigate level 2 & 3 incidents, by working closely with site CFT and operating people to arrive at proper Root cause, CA and PA and in report writing. To Involve in valid OOS and other cases as relevant, by working closely with site CFT and operating people to arrive at proper Root cause, CA and PA and in report writing. To review level 1B incidents and give feedback for improvement. To periodically trend level 1A incidents and highlight/escalate key observations. To review any other referred reports associated with incidents/events in association with sites. To possess high level of integrity to have unbiased, independent and objective closure of incidents and maintain high level of confidentiality and have the tenacity to get to the root cause. To use Rubrics template for investigation report writing. To provide appropriate support to site in preparing for or during regulatory inspection for investigations. Qualification B Pharmacy Additional Information About the Department Global Manufacturing Organisation (GMO) At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry. We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities. Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. he World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

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3.0 - 8.0 years

4 - 8 Lacs

Bengaluru

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LEGAL: Filing of civil suit, criminal complaint in the court and filing of complaint (FIR) in the Police Station as a POA holder/Authorized officer. Support locations in tackling criminal cases and preparing company reply in coordination with Head-Investigation and Security. To manage all legal issues in all aspects of the zone with a view to mitigate and eliminate risks while enforcing adherence to all laws and regulations applicable to the concerned states in coordination with Head-Investigation and Security. Replying to complaints received from stakeholders or notices received from authorities like various enforcement authorities, Police Dept. etc. in coordination with Head-Investigation and Security. Support the HR Department in all disciplinary proceedings, including in drafting of Show Cause notices, charge Sheets, and termination orders etc. To follow the instruction from Head office in all the legal matters. INVESTIGATION: Ensure speedy closure of investigations and retrieval of lost assets Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary. Investigate and submit periodic reports on all loss incidents to the management Analysis of direct fraud trends & investigation/action to be taken for limiting the risks. MIS preparation and co-ordination with Head Office Investigation & Root Cause Analysis of fraud/dispute case SECURITY: Facilitate analysis and innovative solution to security related issues in the Zone. Review and realign security policies regularly. Review and provide guidance on compliance and adherence gaps in the zone. Ensure minimum security leakages in the Zone; work towards making the assigned Zone secure and free of risk-based losses. Set, monitor and give inputs regarding benchmarks and process improvements Maintain relationships with local, state and central law enforcement and other related government agencies Coordinate efforts with external agencies and internal teams to minimize and recover losses Take follow-up with locations on implementation of the prescribed security initiatives Ensure adequate training on security to the key stakeholders Conduct periodic locations security reviews Person has to coordinate with local police station for recovery, FIR and other documentation for legal cases. He should be a law graduate Please share cv on sunil.parab@hitachi-cashms.com

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2.0 - 7.0 years

2 - 7 Lacs

Jhagadia, Ankleshwar

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JD: 1) To be prepared document related to audit as per audit agenda. 2) Filled vendor questionnaires & prepared related documents. 3) Keeping record of key Customer. 4) To be prepared process validation protocol and report as per seniors guidance. 5) To be prepare cleaning validation protocol and report as per seniors guidance. 7) To be prepared master, controlled, uncontrolled, reference, obsolete & distribute documents as per SOPs and formats requirement. 8) To help the senior for preparation of CAPA according to audit report. 9) Issuance of Change control, OOS, deviation & other QMS formats whenever required from respective department and retained record in logbook. 10) To be prepared BPCR as per procedure. 11) To be issue BPCR to all blocks as per prerequisite. 14) To be handle change control, market complaint, deviations, CAPA. 15) To be issue documents, protocols, log book and format to all department as per prerequisite. 16) Retrieval of documents. 17) To be controlled all master documents. 18) To be prepared schedule & conduct Internal audit. 19) To be prepared APQR of all products. 20) Preparation of documents for Certification & product registrations work i.e. FDA, Halal, Kosher, Reach. etc. Review specification, test procedure and SOP's for their deficiencies according to audit points 1) To be prepared document related to audit as per audit agenda. 2) Filled vendor questionnaires & prepared related documents. 3) Keeping record of key Customer. 4) To be prepared process validation protocol and report as per senior’s guidance. 5) To be prepare cleaning validation protocol and report as per senior’s guidance. 6) To be conduct training and evaluation done as per Schedule. 7) To be prepared master, controlled, uncontrolled, reference, obsolete & distribute documents as per SOPs and formats requirement. 8) To help the senior for preparation of CAPA according to audit report. 9) Issuance of Change control, OOS, deviation & other QMS formats whenever required from respective department and retained record in logbook. 10) To be prepared BPCR as per procedure. 11) To be issue BPCR to all blocks as per prerequisite. 13) To be prepared data for monthly report as per QMS and submit to senior. 14) To be handle change control, market complaint, deviations, CAPA. 15) To be issue documents, protocols, log book and format to all department as per prerequisite. 16) Retrieval of documents. 18) To be prepared schedule & conduct Internal audit. 19) To be prepared APQR of all products.

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3.0 - 5.0 years

6 - 7 Lacs

Hyderabad

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Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Junior Analyst role will be tasked with monitoring, reporting, investigating, analyzing,interpreting, and synthesizing data as well as lapses in the Physical Security System of the organization via electronic surveillance across multiple global locations. You will also serve as a point of contact for stakeholders from multiple locations.The role incorporates tasks such as preparing activity reports, alarm-based reports, and data centric reports. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence. Monitoring and reporting of alarms using the in-house access control program. Monitoring of multiple CCTV Feeds. Identify and report security breaches or emergency situations. Prepare interval-based data reports. Communicate with various stakeholders about occurrences noticed during observation/monitoring. Synthesize data from multiple sources/repositories. Organize data in designated formats and report any data errors. Assist the PSOC Manager in creation of SOPs. Assist the PSOC Manager/Global Security Director in daily operations. Assist the PSOC Manager in data driven tasks involving various Microsoft tools. Monitor data flows between various sources of data. Be on the constant look-out for physical security anomalies at sites via CCTV. Report physical security anomalies via the designated mode of communication. Assist the PSOC Manager/Global Security Director in Audit centric tasks by providing information as and when requested. Assist the PSOC Manager/Global Security Director in tasks involving spontaneous and realtime information/data fetching. Perform any other task as prescribed by the PSOC Manager/Global Security Director. All other duties, as assigned. Qualifications 2 to 4 Years in Facility Management/Property Management/Security Management/Data Sciences/Data Management/Data Analytics. Educational Qualification: Bachelor’s Degree in any discipline (A Bachelor’s degree in Management/Computers/Data Sciences would be an added advantage) Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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3.0 - 5.0 years

0 - 0 Lacs

Karnataka

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Job Title: Security Officer Department: Operations – Manned Guarding Reports To: Site In-charge Assignment Manager Branch Operations Manager Company: G4S Secure Solutions (India) Pvt. Ltd. Contact Information: Contact Person: Abhay MulikMobile: +91 9972877452WhatsApp: +91 9113627282Email: abhay.mulik@in.g4s.com Position Summary: The Security Officer acts as the operational lead at the site level, responsible for implementing security procedures, supervising guard personnel, coordinating with clients, and ensuring all security and safety standards are consistently met. This is a critical leadership role that bridges field operations and client expectations. Key Responsibilities: 1. Site Command and Control: Function as the second-in-command or site head (depending on site size). Lead and monitor all security operations at the designated client site. Ensure guards follow all post duties, site-specific instructions (SSIs), and G4S protocols. 2. Team Supervision: Supervise the deployment and performance of Security Supervisors and Guards. Conduct daily muster, uniform inspection, and tool checks. Address absenteeism, disciplinary issues, and performance shortfalls. 3. Client Coordination: Serve as the primary point of contact for the client at the site. Conduct regular meetings with client representatives to address concerns or updates. Ensure client satisfaction through prompt issue resolution and quality service delivery. 4. Operational Execution: Ensure access control systems, patrolling routines, visitor management, and asset protection are functioning as per SOP. Monitor surveillance systems and review CCTV footage in coordination with client security teams. Supervise material movement, vehicle access, and contractorstaff entry protocols. 5. Incident Management: Act promptly in case of incidents like theft, fire, medical emergencies, or safety violations. Guide guards during emergencies and implement evacuation protocols as needed. File detailed incident and investigation reports with photographiclog support. 6. Documentation & Reporting: Maintain daily shift logs, occurrence reports, visitor data, and material movement records. Prepare and submit weekly performance summaries and manpower deployment reports. Ensure all statutory registers (muster rolls, PF, ESI) are updated and audit-ready. 7. Training & Compliance: Conduct on-the-job training, drills, and refreshers for site guards. Ensure adherence to G4S grooming, behavior, and discipline standards. Support HR and compliance teams during audits, inspections, or client reviews. Eligibility Criteria: Education: Minimum 12th Pass; Graduate preferred. Experience: 4–8 years of experience in the security industry, with at least 2 years in a supervisory or officer-level role. Background in defencepoliceparamilitary preferred. Age: 28 to 50 years (Flexible for ex-servicemen). Physical Standards: Fit and alert; Minimum height 170 cm. Key Skills & Attributes: Strong leadership and coordination skills. Good written and verbal communication (English, Hindi, and local language). Proficiency in report writing, basic computer use (MS Office, email). Knowledge of safety procedures, emergency protocols, and fire prevention. Ability to handle pressure and work rotational shifts. Working Conditions: Site-based duty with 812-hour shifts depending on deployment. 6-day work week or rotational off, as per duty schedule. Uniform, mobile phone (if applicable), ID card, and duty gear provided. PF, ESI, gratuity, bonus, leave benefits, and insurance as per statutory norms. Remuneration: As per G4S internal grade structure and prevailing Minimum Wages for Security OfficerSupervisor category in the respective stateUT. Site-based allowances, night duty allowance, and performance incentives may apply. Career Path within G4S: Security Officer Site In-charge Assignment Manager Area Operations Officer Regional Operations Manager

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8.0 - 12.0 years

8 - 13 Lacs

Kolkata, West Bengal, India

On-site

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Job description Exceptional ELTETL background with data transformation and operational experience Experience with Snowflake cloud data warehouse Strong SQL Proficiency with Snowflake including analytic queries and other complex use cases Experience with SQL Query Tuning data investigation and optimization Experience modelling star schemas and other summary objects based on business requirements Ability to work ingroups as well as independently with a strong initiative to learn new technologies and tools quickly Efficient team player with exceptional communication skills and good interaction with users Knowledge on CICD Added Advantage

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2.0 - 3.0 years

5 - 7 Lacs

Noida

Hybrid

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Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the worlds most comprehensive and secure network of test centers in more than 175 countries. The VSI department in Pearson VUE interface with internal staff, test center staff and sponsors to investigate and report compliance within the Pearson VUE Testing Channel. The appointed individual will be responsible for managing global program, work with international vendors, improve process efficiency and ensure test centers adhere to the minimum agreed standards of quality and security as prescribed by Pearson VUE and its clients. Key Responsibilities All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility. All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint. Conduct thorough investigations into security risks and incidents in APAC countries for clients, working with internal staff, systems and data, as well as third parties to assemble the required information. To run and investigate client cases in APAC in conjunction with the global security teams as necessary, and report and document the outcome of such investigation in global share point. Identify areas of opportunities and take initiatives to improve process efficiency. Ensure that security standards are maintained and that security objectives are being met or exceeded. Be an ‘expert and spokesperson’ to all internal parties, to raise internal awareness and mindshare of the quality message. Proactively own the effective resolution of security issues Develop, maintain and communicate efficient security processes to relevant parties. Work under minimum supervision and act as an escalation point for global project and channel quality to resolve issues. Proactively work on improving the security control via new internal processes as well as new external security awareness measures. Highlight any additional opportunities and possible quality, security or Health & Safety trouble areas to the reporting manager. Key Activities Investigating client security incidents and risks in APAC and proactively own their resolution. As required, recommend and implement corrective actions in APAC such as re-training, suspension or termination of testing centers. Make recommendations for technology and process improvements to support security policies and initiatives. Monitor the APAC channel for client security risks by utilizing existing reports/creating new reports/ to investigate new security trends. Managing the systematic risk profiling of APAC countries for client testing. Work on various global security projects to monitor security standards and compliance check at testing centers through video monitoring, eye glass inspection, remote surveillance etc Extensive use of data analytics for investigating flagged test centers and candidates as per defined process and reporting key observations to the reporting manager. Run various VSS reports and conduct reviews and where required investigations in APAC sites as appropriate, including collaboration with global security teams. Investigating Pearson testing channel to identify and prevent exam fraud & infringement through review of candidate biometrics and other data points Closely work with manager in supporting new global projects/initiatives including data forensics. Maintain accurate documentation of client/site investigations with evidence using the Global Security SharePoint system. Web Monitoring-Review websites, twitters, you-tubes, forums and other social media platform flagged for suspicious content/activity for key PVUE client as per predefined criteria and tag them for client action as applicable. Co-ordinate with stake holders to ensure timely action on skeptical web-links Closely monitor target achievement and budgetary expenses. Generate weekly, monthly and quarterly reports indicating individual performance. Run Integrity shop reports to monitor the testing Centre performance and implement corrective actions if necessary. Provide input for the Channel newsletter. Work with global channel security/quality for implementing various process improvements. Proactively provide ideas to improve processes and procedures to enhance quality and security standards at test centers. At all times, throughout all tasks, request support, guidance and assistance as required from colleagues and manager. Effective and timely completion of objectives, reviews, reporting and accurate administration as required by manager. Continual Improvement. Essential Experience & Qualifications Very Good working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages. Vocational experience in a similar environment. Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data. Ability to take responsibility for actions, a self-starter who can work well in a dynamic environment. Prioritization skills and experience of dealing with multiple projects in a structured way. Experience in vendor management. Experience in a customer facing environment, where ensuring high levels of customer satisfaction is essential. Ability to establish rapport and deal with people at varying levels, both internally and externally. Good communication skills, both written and oral. Ability to work in a team structure. Desirable Experience & Qualifications Bachelor Degree or equivalent experience in related fields Should have a minimum of 1-2 year work experience. Working Arrangements: Some travel may be required.

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3.0 - 8.0 years

2 - 6 Lacs

Chittoor, Erode, Palamaner

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Role & responsibilities 1. Cash & Financial Compliance Ensure daily cash deposits across all territory stores, matching the previous day's sales cash. Enforce cash deposit deadlineson or before 11:00 AM each day. Conduct daily virtual physical verification (PV) of cash for a minimum of 2 stores per day. Ensure end-of-day (EOD) settlements are completed daily for all stores. 2. Store Audits & Visit Protocol Submit the RAC visit report daily without fail on the web portal. Visit each store twice a month, ensuring 100% physical verification of stocks, cash, and fixed assets. Conduct batch-wise stock verification at all stores once every quarter. Perform surprise/cross RAC audits: minimum 2 stores per month within the zone, and 1 store per quarter across zones as per Branch/HO directives. 3. Inventory & Document Management Review and close TSTR, SAP, and open PO documents daily. Ensure store team acknowledges all stock receipts in the DBT machine without delay. During store visits, verify: DBT inventory vs. Magic inventory, DBT sales vs. Magic sales, and ensure 100% tally across systems. Ensure inclusion of all store and godown locations in GST registrations and licenses. 4. Compliance & Regulatory Controls Ensure all statutory registers are updated by store staff in compliance with government requirements. Validate and update licenses, PCs, and O-Forms in Daksha; escalate issues to Operations and Branch teams. Report any frauds or major operational deviations immediately. 5. Expense Control & System Usage Verify and process store expenses and petty cash bills through ZOHO, escalating any deviations. Scrutinize store and godown rental agreements as per ZC directions. Validate and certify Capex/Opex project-related activities, including asset installations, transfers, disposals, and repairs. 6. Sales Integrity & Monitoring Monitor and verify: discount usage, fictitious or bulk sales billing, and village direct deliveries (e.g., COD, E-Commerce, EID Parry sales). Escalate all identified deviations as per policy. 7. Promotions & Market Activities Attend and validate a minimum of 4 promotional/marketing activities per month in the territory. 8. Fixed Assets & Audit Readiness Conduct regular physical verification of fixed assets. Ensure no major audit observations are raised during internal, statutory, or management audits. 9. Inventory Optimization & Digital Initiatives Take proactive steps to reduce ageing inventory—specifically, stock older than 180 days. Drive digital payment adoption, targeting at least 45% of total sales via digital channels.

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0.0 - 1.0 years

0 Lacs

Mumbai, New Delhi, Pune

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JOB DESCRIPTION Company Secretary Trainee Qualification : CS Professional Passed Experience : Fresher or 6 Month Intership Department : Secretarial Location : Kirti Nagar, West Delhi Work Type : On-site Relevant Industry Experience CS Professional Passed | Fresher or 6 Month Intership Skills & Knowledge Sound Knowledge of Companies Act, 2013 and Other Allied Laws Good Communication Skills Good Drafting Skills Presentable Good Acumen Ability to Perform and Team Builder Good Academic Track Record "> Sound Knowledge of Companies Act, 2013 and Other Allied Laws Good Communication Skills Good Drafting Skills Presentable Good Acumen Ability to Perform and Team Builder Good Academic Track Record Duties & Responsibilities Drafting of Applications, Petitions, Resolutions and Other Allied Documents Compliance Management Department Visit Client Handling Salary & Offers Your Consolidated Stipend will be 1,80,000 to 2,16,000 per annum (Cost to Company) Disclaimer CRSPL is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CRSPL is committed to the practice of equal employment opportunities for all employees and applicants, and to providing employees with a work environment in which everyone is treated with respect and dignity regardless of their: race, creed, religion, color, gender, age, national origin, physical or mental disability, veteran status, military service, marital status, genetics, or any other protected group status in accordance with all applicable laws, will be protected from unlawful discrimination. If you believe that there is a violation of the main provisions of the contract, please send your concerns to care@crspl.in for investigation.

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2.0 - 7.0 years

10 - 11 Lacs

Kalol

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Experience - 2+ years Qualification - BE in engineering Person has responsibilities of Level Summary : He is authorize to sign (as a doer): Engineering GMP documents Break down/Preventive maintenance report. Incident and Investigation Documents. Qualification Documents. QMS documents review and closing. KEY RESPONSIBILITIES : 2. Maintenance management (B/D and PM) of HVAC systems. 3. Consult with Manufacturer for remedial action of machine related issues. 4. Effective coordination with inter departments (QA, QE, Production and Purchase). 5. Ensure availability of the spares of critical equipments. 6. Ensure departmental participation in Qualification activity and approval of Qualification documents. 7. Handling and monitoring of BMS System. 8. Participate in Technical Investigations. 9. Timely initiate and closing of QMS Documents. 10. Ensure Documents are maintained as per SOP.

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5.0 - 6.0 years

16 - 17 Lacs

Hyderabad

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Required Skills Technology | Storage|Configuration - Zoning(Soft , Hard) / Unzoning / Rezoning Technology | Storage Technologies, Understanding of|Data Deduplication Technology | Storage|Physical Storage Management: Assigning and unassigning Disk Ownership Technology | Storage Technologies, Understanding of|Virtualization Education Qualification : Any Graduate (Engineering / Science) Delivery Skills : 1. Technology Management: Responsible for overall Storage technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching 3. Triage: Generally the L3 is the final level of escalation for all Storage related issues. Howe'ver in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), - Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

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9.0 - 10.0 years

11 - 12 Lacs

Hyderabad

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Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Unix Administration Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. Process Compliance: * Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process. * Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), * Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), * Ensure tickets are closed post user/customer communication, * Maintain inventory of Network equipments and links, * Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

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3.0 - 5.0 years

12 - 13 Lacs

Bengaluru

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Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

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4.0 - 7.0 years

2 - 6 Lacs

Hyderabad

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Required Skills Technology | Storage and Backup Roles|Backup Administrator Technology | Backup|Identifying the backup residing(tape/media/disk) locations Technology | Container Technologies|Storage containers Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Respective Product Certification Delivery Skills : (1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket (2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome (3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. (4) Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), - Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), - Ensure tickets are closed post user/customer communication, - Maintain inventory of Network equipments and links, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

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