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Axis Services
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International Voice Representative (Voice Process)

International Voice Representative (Voice Process)

Axis Services

0 - 3 years

3 - 4 Lacs

visakhapatnam hyderabad bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

kyc aml inbound voice process communication skills international voice process international bpo outbound process voice process customer supprt fraud analytics us process csa customer support bpo voice ar calling us voice process uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Representative (Voice Process)

An international voice process job is specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how. International voice process is a vital component of global customer support.

Elibility:

Freshers:3lpa

Experience:6months-3 years-4.25lpa.

Location: Hyderabad,Bengaluru,Vizag.

Rotational Shift

Responsibilities And Duties:

Provide customer support via phone calls for international customers, in multiple languages.
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to exploit services of the company.
Handle customers problems, enquirers, and complaints in a professional and timely manner.
Provide support to customers in multiple languages via phone, email, or chat.
Recognize and refer potential complaints that require support from supervisors.
Ensure that customer queries are addressed in a timely and accurate manner.
Regularly update customer database with accurate information.

Requirements And Skills:

Strong ability to communicate in multiple languages.
Excellent problem-solving and customer service skills.
Good working knowledge of computers and telephone systems.
Patience with customers and ability to handle tough situations.
Ability to work in shifts including nights, weekends, and holidays.

Immediate Joiners

Interested Candidates Can Apply

HR Nikitha-80960 35721

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