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International Voice Process/Customer Support/Non Voice

International Voice Process/Customer Support/Non Voice

The Job Factory

3 - 7 years

2 - 5 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Customer Service Verbal Communication Written Communication International Voice Process Blended Process Banking Process CSR Voice Process Customer Support Australian Process CSE Customer Care Strong Communication Skills Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from THE JOB FACTORY !! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of banking processes. For More Details Call : HR Sameera@ 9900975043(Call or whatsapp ) Email ID : sameera@thejobfactory.co.in Responsibilities: - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. - Record Keeping: Maintain accurate records of customer interactions and transactions. - Compliance: Adhere to company policies, procedures, and regulatory requirements related to international banking. - Team Collaboration: Work closely with team members to ensure high levels of customer satisfaction. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: min 3 years experience in a customer service role, preferably in banking or BPO. - Skills: - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More Details Call : HR Sameera@ 9900975043(Call or whatsapp ) Email ID : sameera@thejobfactory.co.in ****DO REFER YOUR FRIEND'S****

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The Job Factory

www.thejobfactory.co.in

Human Resources Services

Bengaluru

11-50 Employees

275 Jobs

Key People

John Doe

CEO
Jane Smith

Chief Operating Officer
Emily Johnson

HR Manager

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International Voice Process/Customer Support/Non Voice

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