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Sutherland
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International Voice Process

International Voice Process

Sutherland

0 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

automation engineering analytics drive ai service data upselling communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Sutherland specializes in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive digital transformation at scale. We work with global iconic brands, offering market-leading technologies and business process excellence through our core expertise in Digital Engineering. Our advanced products and platforms optimize critical business operations, reinvent experiences, and pioneer new solutions. With over 200 inventions across AI and emerging technologies, we provide seamless "as-a-service" models to achieve scalable business transformation. Learn more at www.sutherlandglobal.com.

Role Description

This is a full-time, on-site role located in Mumbai for an International Voice - Non voice Process position. The role involves handling customer interactions via phone, providing top-notch customer service, and resolving customer inquiries and issues efficiently. The position also requires gathering and analyzing customer data, offering solutions, and supporting sales efforts by upselling or cross-selling products and services.

Qualifications

Strong Communication and Customer Service skills
Analytical skills for gathering and analyzing customer data
Experience in Customer Support/BPO
Ability to work effectively in a team environment
Excellent problem-solving abilities
Proficiency in speaking and understanding English
Prior experience in an international voice process is a plus
HSC/ Bachelor's degree in any related field is preferred

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International Voice Process