International Voice Process

Hiring for Freight Broker ( US Voice Process )

5 days working Company

Night Shift with Drop cab facility 

Timings will be 7:30pm to 4:30am

Noida Sector 3

Roles and Responsibilities :-

A freight broker acts as the middleman between shippers (those who need to move goods) and carriers (trucking companies or freight service providers). Their main goal is to ensure the efficient, cost-effective, and timely transport of goods.

Key Responsibilities of a Freight Broker:
1. Liaising Between Shippers and CarriersIdentify shipping needs and match them with the right carriers.

Negotiate rates and contracts between both parties.

Ensure both sides agree to transportation terms.

2. Freight Coordination and Scheduling
Plan and coordinate the pick-up, transit, and delivery of goods.

Confirm availability of equipment (e.g., refrigerated trucks, flatbeds).

Schedule loading and unloading times.

3. Rate Negotiation and Cost Management
Negotiate competitive freight rates with carriers.

Provide quotes to shippers.

Ensure margins are profitable for the broker.

4. Documentation and Compliance
Prepare and manage shipping documents: bills of lading, contracts, rate confirmations, etc.

Ensure all transport is in compliance with federal/state laws (FMCSA, DOT, etc.).

Maintain records for audits and inspections.

5. Tracking and Communication
Track freight shipments in real-time.

Update clients on the shipment status.

Handle delays, re-routes, or issues during transit.

6. Problem Solving and Dispute Resolution
Resolve disputes between shippers and carriers (e.g., damage, delays, or payment issues).

Manage claims for damaged or lost freight.

7. Building Carrier and Client Relationships
Develop a network of reliable carriers and clients.

Maintain long-term partnerships for repeat business.

Evaluate carrier performance and service quality.

8. Sales and Business Development
Prospect new clients (shippers) and carriers.

Market brokerage services to businesses.

Expand brokerage operations and client base.

9. Technology and Software Management
Use transportation management systems (TMS) for booking, tracking, and record-keeping.

Maintain CRM tools for managing client relationships.

Skills Required:
Strong negotiation and communication skills

Attention to detail

Knowledge of logistics and transportation laws

Problem-solving ability

Sales and relationship-building mindset