International Voice Process - Night Shift - Bangalore/Pune

1 - 5 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

swapnil.sharma@nlbtech.in

Only apply if you have excellent communication

* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats.

* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

* Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities.

* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.

* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.

Mode of Work

Interview process

Versant Threshold

Location

This opportunity is on the payroll of NLB Services and you will be deputed to Accenture.

Requirement

Mock Interview

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NLB Services

Information Technology and Services

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