1 - 5 years
1 - 4 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Only apply if you have excellent communication
* Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
* Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats.
* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
* Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities.
* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.
* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
This opportunity is on the payroll of NLB Services and you will be deputed to Accenture.
NLB Services
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