International voice process

Company Description

Mangalam Information Technologies Private Limited has been a trusted partner for global businesses across IT, legal, and healthcare industries since 2000, providing tailored strategies and innovative execution. With strong operational bases in India and the US, the company serves 250+ clients and is backed by over 25 years of industry expertise and a team of over 1,000 professionals. Certified to the highest standards such as ISO, SOC 2, and HIPAA compliance, Mangalam emphasizes quality, efficiency, and data security. Its state-of-the-art facility in India ensures seamless performance and scalability for client growth. Recognized as a Great Place to Work, Mangalam is committed to employee well-being, innovation, and community engagement.

Role Description

The Voice Process Executive will manage and handle customer queries and support via calls, ensuring professional communication and resolving concerns effectively. Responsibilities include maintaining accurate call records, responding promptly to inquiries, and providing key solutions to customer needs. This is a full-time, on-site role at the Ahmedabad office, requiring excellent communication and problem-solving skills.

Qualifications

• Strong verbal communication skills to handle inbound and outbound calls effectively.
• Basic computer knowledge, including data entry and record-keeping.
• Customer service skills, including the ability to handle queries and provide solutions with professionalism.
• Fluency in English and other relevant languages as required by the role.
• Ability to remain patient and composed in high-pressure situations, with excellent problem-solving abilities.
• Previous experience in a voice process or call center role is a plus but not mandatory.