0 - 1 years
2 - 3 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Profile: International Voice Executive
Qualification - Graduate / Freshers
Location: Mumbai
Onboarding & Training: Initial 10-30 Days would be foundation & product training
Work Timings: 8 Hours plus 1 Hour break, 5 days per week
Perks: Home pickup and drop for night shift or additional pay for self- transport, Incentives & Rewards Pickup & Drop within 25 Kms of office
Job Description: Associate is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns.
Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
• resolving requests/inquiries made by customers via email , chat or Social • achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies • completing upskilling & e-courses mandated by each program
• attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence , no absenteeism & positively contribute to reduce program shrinkage Must Have Skills Communication & Interaction
• Language Assessment B2 CERF
• Comprehension & composition skills , Tailor Comm style to differing audience
• Typing skill (35 WPM, Accuracy of 90%)
Mention: "International Voice Process - Application"
Sutherland
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