Posted:3 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Handle inbound/outbound calls and provide technical/non-technical support to
international clients (North America, UK, Canada).
• Troubleshoot basic issues related to networking and operating systems (OS).
• Ensure first-call resolution and maintain customer satisfaction.
• Record, track, and document customer interactions and resolutions accurately.
• Escalate complex issues to the appropriate teams when necessary.
• Work effectively in a 24*7 rotational shift environment.
Skills & Qualifications:
• Education: B.Tech / B.E. (Mandatory).
• Prior experience supporting North America / UK / Canada clients is a must.
• Excellent communication and interpersonal skills.
• Flexibility to work in a 24*7 rotational work structure.
• Knowledge of Networking and Operating Systems (preferred but not mandatory).
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