International Voice Process Executive

IntouchCX

0 - 4 years

1 - 4 Lacs

hyderabad

Posted:19 hours ago| Platform:

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Skills Required

international calling us calling inbound voice process inbound customer service handling customer queries international call center international voice us voice process voice support international bpo international voice process outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice Process

Key Responsibilities:

Handle inbound and outbound customer calls for international clients.
Resolve customer queries and provide accurate information.
Maintain customer satisfaction through professional communication.
Record and update customer interactions accurately in the system.
Escalate complex issues to the concerned departments when necessary.
Follow process guidelines, performance metrics, and quality standards.
Ensure confidentiality and integrity of customer data.

Required Skills:

Excellent communication skills in English (verbal and written).
Strong listening and problem-solving skills.
Good interpersonal and customer-handling abilities.
Ability to work effectively in a fast-paced environment.
Basic computer proficiency (MS Office, CRM tools, etc.).

Eligibility Criteria:

Education: Any Graduate / Undergraduate.
Experience: Freshers and experienced candidates (up to 4 years) are welcome.
Willingness to work in
night shifts
or
rotational shifts
.
Prior experience in
BPO / International Voice Process
will be an added advantage.

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