International Voice Process Executive

1 - 3 years

2 - 5 Lacs

Posted:8 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

  • Handle inbound member calls in US English, adhering to assigned shifts and week-offs.
  • Follow all policies and procedures as trained or advised.
  • Recognize, document, and escalate incidents or issues to management as needed.
  • Prioritize customer satisfaction by assessing situations and delivering appropriate service.
  • Collaborate with Subject Matter Experts (SMEs) and Team Leads to ensure high-quality deliverables.
  • Meet deadlines and deliver tasks within the scheduled timeframe.
  • Identify and suggest process improvements to enhance both agent and customer experience.

Requirements

  • Excellent written and spoken US English with strong typing speed.
  • Minimum 1 year of customer service call experience is mandatory.
  • Willingness to work in 24x7 rotational shifts and rotational week-offs as per business needs.
  • Strong logical interpretation skills.
  • A proactive team player, self-motivated, goal-oriented, and a creative critical thinker.
  • Ability to accept feedback, discuss performance, and work towards individual and team goals.
  • Capable of comprehending multiple instructions and executing them accurately.

Good to Have Skills

  • Familiarity with the e-commerce industry.
  • Proficiency in MS Office.

Preferred Industry Background

  • Internet / E-commerce

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