International Voice Process

Role

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).

• Position: Associate Technical Support Engineer
• Process: International Voice Process

• Experience

  : Freshers to 4 years (All are welcome to apply!)
• Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)

WALK-IN TIMINGS

• Monday to Friday ( 10am to 3pm )

Work Schedule:

• Training Period: 6 days/week
• Post-Training: 5 days/week (Saturday-Sunday off)
• Work Location: Hi-Tech City, Hyderabad (Work from Office)
• Education: Undergraduates are also eligible

• Excellent communication skills (Fluency in English).
• Basic knowledge of computer hardware and troubleshooting.
• Strong customer focus and problem-solving ability.
• Immediate joiners only.
• No leaves allowed during training.

• OS troubleshooting (Windows XP, 8, 10)
• Hardware and network troubleshooting
• Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
• Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
• SLA management and ticketing

1. Initial Screening

2. Technical Round

3. Ops Round

4. HR Discussion

• Assist North American customers with hardware, software, and networking issues via voice support.
• Troubleshoot technical issues using provided tools and escalate as needed.
• Ensure customer satisfaction by responding promptly and resolving issues effectively.
• Adhere to SLAs and maintain KPIs.

• Night shift cab facility.
• Comprehensive training (1 month, day shift).
• Opportunity to grow in a global support environment.

• Additional Benefits

  : 60,000 per annum as variable pay.

• Freshers

  : 16,000-20,000 (In-hand)

• Experienced

  : 21,000-25,000 (In-hand, based on experience and English fluency)

& responsibilities

Preferred candidate profile