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IntouchCX
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International Voice Process

International Voice Process

IntouchCX

0 years

1 - 3 Lacs

hyderabad telangana

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

crm software customer service english microsoft office 12th pass computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting international customers, and providing effective solutions with professionalism and empathy.

Key Responsibilities:

Handle inbound/outbound customer calls for international clients.
Resolve queries, provide information, and ensure customer satisfaction.
Record and update customer interactions accurately in the system.
Escalate complex issues to the appropriate departments when required.
Adhere to process guidelines, quality standards, and performance metrics.
Maintain confidentiality and integrity of customer data.

Required Skills:

Excellent communication skills in English (verbal and written).
Strong listening and problem-solving skills.
Ability to work in a fast-paced environment and under pressure.
Good interpersonal and customer-handling skills.
Basic computer knowledge (MS Office, CRM tools, etc.).

Eligibility Criteria:

Freshers and experienced candidates are welcome.
Willingness to work in night shifts / rotational shifts.
Candidates with prior BPO / International Voice Process experience will have an added advantage.

Benefits:

Attractive salary and performance-based incentives.
Opportunity to work with leading global clients.
Paid training and career growth opportunities.
Transport facility (as per company policy).

Apply now by sharing your resume to [email protected]

Job Types: Full-time, Permanent

Pay: ₹16,025.00 - ₹28,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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