Microsoft 365 Manager (Remote | US Shift)

Job Description

Key Responsibilities: Provide technical expertise around Office 365 messaging and collaboration offerings. Act as a technical expert and address issues related to systems integration and compatibility. Proactively monitor Office 365 and Azure to ensure proper function, security, and stability. Diagnose Office 365 and Azure-related issues and take corrective action. Extensive experience with large scale management of SharePoint Online, OneDrive, Exchange Online, AAD, Viva and Intune. Experience with Teams calling phone system, including setup, management of licensing, users, and hunt groups. Fluent with PowerShell scripting (Azure, Exchange Online, and Exchange OL Modules). Initiation, coordination and tracking or projects associated with Office 365/Azure. Document and maintain processes and procedures. Maintain accurate inventory of Microsoft subscriptions licenses. Govern license allocation and enforcement of cost budget and limits. Maintain Microsoft contract and preparation and completion of annual True-Up and Renewal Review and monitor system logs, troubleshoot, resolve, and escalate errors appropriately. Create end-user technical documentation and knowledge-based articles for distribution. Ensure end-user experience (performance, functionality, end-user profiling & personas). Drive and measure adoption Office Copilot across organization. Manage and optimize Proofpoint email filtering solution to ensure robust email security and compliance. Continuously guide organization in adoption of Office 365 solutions and enhancements as platform matures. Implement best practices to ensure optimal use of Office 365 and Azure services. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years of experience and technical knowledge of Office 365 technologies. Proven experience with Microsoft 365 administration. Strong knowledge of Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with Microsoft 365 security and compliance tools. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to manage multiple tasks and priorities. Fluent with PowerShell scripting. Relevant Microsoft certifications preferred (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert). Experience with Proofpoint email filtering solutions is preferred.