Job
Description
We are seeking a highly skilled and motivated EDI Analyst to join our team. This role is crucial in providing essential support for EDI and ERP activities, ensuring seamless coordination between trading partners and internal teams. The ideal candidate should be detail-oriented, technically proficient, and possess a strong aptitude for problem-solving. Key Responsibilities : Client Support & Coordination : Manage and oversee EDI activities, delivering timely support to clients via phone and ticketing systems. Facilitate effective communication with trading partners to ensure smooth operations. Liaison Role : Act as the primary point of contact between client teams and systems programmers, ensuring seamless EDI integration and swift resolution of technical issues. ERP System Configuration : Review and configure ERP systems to align with both internal and external business requirements, ensuring accurate and efficient EDI transaction processing. Issue Troubleshooting : Investigate and resolve complex issues across various ERP modules (including shipping, order processing, invoicing, and accounting) while minimizing business disruptions. EDI Map & Trading Partner Setup : Design, deliver, and review EDI maps, ensuring proper setup and configuration of trading partner communication protocols. FTP/SFTP Management : Review and validate FTP software configurations to facilitate smooth transmission of EDI data via VAN (Value Added Network) with trading partners. Root Cause Analysis & Problem Resolution : Conduct comprehensive root cause analysis for EDI-related issues, implementing effective solutions in a timely manner. Gap Analysis : Assess client requirements and perform gap analysis to ensure alignment between EDI processes and business needs. Required Skills & Qualifications : Experience : 2-4 years of experience working with EDI applications, EDI mapping, and ERP systems. EDI Protocols : Strong proficiency in EDI transaction sets (e.g., 850, 810, 856, 832, 855, 852) and experience working with file formats such as EDI, flat files, XML, etc. Technical Expertise : Hands-on experience with Gentran Windows-based server products and/or TIE Commerce eVision/TSB. Analytical Skills : Demonstrated ability to analyze complex technical issues, provide strong problem-solving solutions, and execute effective organizational strategies. Communication Skills : Exceptional verbal and written communication skills, with the ability to collaborate effectively with both internal teams and external clients. Protocols Knowledge : Working knowledge of FTP, SFTP, and SMTP protocols, with the ability to configure and troubleshoot data transfer processes. Tools & Methodologies : Familiarity with ServiceNow and Agile Scrum methodologies to support efficient project management and issue resolution. Flexibility : Ability to work flexible shifts (6:00 PM to 3:00 AM IST) to meet client needs and business requirements.
