International Voice Process

Job Overview

We are hiring skilled International Voice Process Executives with strong communication skills and prior experience in international calling. Candidates with backgrounds in sales, customer service, telecom, banking, collections, or travel sales will be preferred.

Key Responsibilities

• Handle international voice calls professionally and efficiently.
• Provide accurate information and resolve customer queries.
• Perform selling, upselling, or cross-selling based on process requirements.
• Maintain high-quality communication standards.
• Meet performance targets and ensure customer satisfaction.
• Follow standard procedures and maintain call documentation.

Eligibility Criteria

• Graduate or Undergraduate can apply.
• Minimum 9 months experience in an International Voice Process is mandatory.
• Candidates with international sales/upselling/cross-selling experience are highly preferred.
• International customer service experience with excellent communication skills is also acceptable.
• Maximum employment gap: 9 months (strictly).
• Candidates from Telecom, Banking, Travel Sales, or Collections backgrounds are suitable.
• Minimum AMCAT Score: 65 (B2)

Required Skills

• Excellent verbal communication skills.
• Strong selling/upselling/cross-selling ability.
• Customer handling & problem-solving skills.
• Good listening skills and professional attitude.
• Ability to work in a fast-paced international environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹39,600.00 per month

Benefits:

• Commuter assistance

Education:

• Bachelor's (Required)

Experience:

• International voice process: 1 year (Required)
• English communication skills (verbal + clarity): 1 year (Required)
• International Sales / Upselling / Cross-selling: 1 year (Required)
• Handle International Customer Calls: 1 year (Required)
• Strong Customer Service / Target Driven: 1 year (Required)
• Telecom, Banking, Travel Sales or Collections Processes: 1 year (Required)
• Sales Targets / Performance metrics: 1 year (Required)
• Technical Support – International: 1 year (Required)
• UK Process & US Process: 1 year (Required)
• International Inbound & Outbound Process: 1 year (Required)
• International Sales Executive: 1 year (Required)
• International Call Center/ BPO: 1 year (Required)

Language:

• English (Required)

Work Location: In person