International Voice - Customer Service

Greetings from Trigent Software!! We are looking for a candidate with excellent communication skills to join us as an International Customer Service representative. This role involves providing high-quality Tier 2 Customer Support service with a focus on resolving issues and ensuring customer satisfaction. You will be working from our office in Bengaluru (Bellandur) or Mumbai, with a 5-day work week including rotational shifts, including night shifts. As an International Customer Service representative, you will handle inbound calls, emails, and chats, ensuring that all interactions are logged accurately. You will provide recruitment support to candidates, offer navigational assistance on self-service portals, and conduct outbound calls when necessary. It is essential to follow defined processes and procedures, escalate unresolved issues as needed, and strive to meet SLA targets and business outcomes. Key Responsibilities: - Receive and log inbound Calls/Emails/Chats accurately - Provide recruitment support to candidates - Offer navigational support on self-service portal - Ensure security verifications are conducted following company policies and GDPR guidelines - Make outbound calls in line with guidelines - Maintain exceptional call/data quality standards - Communicate effectively with peers and supervisors - Adhere to company policies and procedures - Update process repositories with current information - Maintain regular attendance and punctuality - Minimize customer complaints by providing exceptional service Qualifications and Requirements: - Education: 10+2/ Any Graduate/ Any PG - Experience: 0 - 6 years - Location: Bengaluru (Bellandur)/ Mumbai - Mode of Work: Work from Office - Shift: Rotational (Including Night Shifts) - Salary: 3 LPA - 5 LPA - Cab: Pick and Drop provided - Notice Period: Immediate/ 15 days - Job Type: Full-time, Fresher If you are open to working in United States of America time zones and can adapt to a rotating work week, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional customer service and contributing to our team's success. Please note that this position requires working in person at our office location. We look forward to welcoming you to our team and working together to achieve our goals.,