International Voice - Customer Service

Job description

Greetings from Trigent Software!!

Candidate with excellent communication skills are higly preferred.

Role: Internation Customer Service

Mode of Work: Work from Office

Experience : 0 - 6yrsLocation: Bengaluru (Bellandur)/ Mumbai

Working Days: 5 daysShift: Rotational ( Including Night Shifts )

Qualification: 10+2/ Any Graduate/ Any PG

Salary : 3 LPA - 5 LPA

Cab: Pick and Drop will be provided

Notice : Immediate/ 15days Notice

Working Hours:

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall Purpose of Job

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Working Hours:

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Types: Full-time, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

• US shift

Work Location: In person