Non voice process

Job Description

Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Technical Skills: Educational Qualification and Experience: Minimum of 15 years of formal education – Diploma/Graduate (Commerce/Art/Business Administration) Location: Bangalore Job Type: Full-time Pay: Up to ₹260,000.00 per year Benefits: Health insurance Internet reimbursement Provident Fund Schedule: Night shift US shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person Speak with the employer +91 7676428082