International Shipping Coordinator

As an Export Air/Sea Shipments Handler, you will play a crucial role in managing international shipping operations and ensuring the smooth coordination of freight shipments. Your responsibilities will include building strong relationships with clients, overseeing international shipping processes, leading a team of customer service representatives, resolving logistical issues, optimizing processes, and ensuring compliance with international trade regulations. Your duties will involve maintaining effective customer relationships by addressing clients" logistics needs and acting as the main point of contact for key accounts. You will be responsible for coordinating international freight shipments, managing customs procedures, and ensuring compliance with documentation requirements. In your role, you will lead and develop a team of customer service representatives and logistics coordinators. You will set performance goals, provide regular training, and offer guidance to ensure efficient operations within the team. Problem resolution will be a key aspect of your role, as you address and resolve issues related to shipments, customs delays, and other logistical challenges. Acting as a liaison between clients and stakeholders in the supply chain, you will facilitate communication and ensure smooth operations. You will be required to continuously assess and enhance customer service processes for improved efficiency. Implementing best practices in international freight forwarding and staying updated on changes in trade regulations will be essential. Your qualifications should include a graduate degree and at least 5 years of experience in import/export logistics. Strong knowledge of import procedures, documentation, customs regulations, and freight forwarding is necessary. Excellent organizational skills, attention to detail, effective communication, and the ability to work under pressure are vital for success in this role. The job offers full-time, permanent employment with benefits such as cell phone reimbursement, health insurance, and a provident fund. You will work day shifts and may receive performance bonuses and yearly bonuses based on your contributions. Proficiency in relevant software and systems related to import/export operations is required, and fluency in English is preferred for this in-person work location.,