International Process- Voice process

Wsne Consulting

1 - 4 years

2 - 4 Lacs

noida uttar pradesh india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

voice process international customer support communication active listening problem-solving conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls from international customers in a professional and timely manner.
Provide accurate product/service information, resolve issues, and guide customers through troubleshooting processes.
Maintain a high level of customer satisfaction by addressing inquiries, complaints, and requests with empathy and professionalism.
Record all customer interactions and actions in the CRM system accurately.
Meet and exceed performance metrics such as call resolution time, customer satisfaction, and first-call resolution.
Follow-up with customers to ensure issues are fully resolved and offer additional assistance if needed.
Collaborate with team members and cross-functional teams to provide solutions for complex customer queries.
Ensure all company policies and procedures are followed during customer interactions.
Maintain a positive and friendly attitude during all interactions to foster customer loyalty and trust.
Assist in customer retention by identifying opportunities to up-sell or cross-sell products/services as appropriate.

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