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- 3 years

0 - 2 Lacs

Noida, Bengaluru

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Opening for the Backoffice, customer care for Bpo, any graduate or undergraduate with English can apply for this job ctc as per process ,Its a customer queries solving the Job. Location as per candidates nearest please apply looking immediate joiner

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- 5 years

3 - 7 Lacs

Bengaluru

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Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Freshers And Any experience is FINE call hr aditi@7795311459 call ruth@9590520040 call hr indu@7848820046 call hr Ashika@7829423175

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2 - 7 years

5 - 8 Lacs

Noida

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Please find the Company Profile and Job Description mentioned below. Job Title: Sales Trainer BPO Location: NOIDA 135 Department: Training & Development Employment Type: Full-time Job Summary: We are seeking a dynamic and experienced Internaional Sales Trainer to join our BPO team. The Sales Trainer will be responsible for designing, delivering, and improving training programs that enhance the selling skills and product knowledge of our sales representatives. This role requires a strong understanding of BPO sales processes, coaching techniques, and performance improvement strategies. Key Responsibilities: Deliver engaging sales training sessions for new hires and existing agents (classroom and virtual). Develop and update training materials, including manuals, presentations, assessments, and job aids. Conduct needs analysis to identify training gaps and recommend solutions. Coach underperforming agents and provide one-on-one training to improve KPIs. Collaborate with sales and operations teams to align training content with campaign goals. Monitor and evaluate training effectiveness through feedback, assessments, and performance metrics. Maintain training logs, reports, and documentation for compliance and audit purposes. Stay up to date with industry trends and integrate best practices into training programs. Requirements: Bachelor's degree or equivalent work experience. 24 years of experience as a Sales Trainer, ONLY in a BPO environment. Strong understanding of sales methodologies, objection handling, and customer engagement strategies. Excellent communication, presentation, and interpersonal skills. Proficient in MS Office tools and learning management systems (LMS). Ability to motivate and inspire diverse teams. Flexible to work in shifts as per business needs. Preferred Qualifications: Experience with outbound/inbound voice processes IN SALES. Familiarity with CRM tools and sales performance tracking systems. Desired Candidate Profile Candidate should have experience into International Voice Sales Training Excellent communication in English. Comfortable with graveyard shifts. Perks and Benefits Shift Timing- Fixed Night Shift Working Model: 5 days (work from Office) Rotational Shifts Location: Noida Sector-135 Free pick up and drop facility will be provided within 35 Kms range

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1 - 4 years

2 - 4 Lacs

Pune, Bengaluru

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Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

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1 - 5 years

2 - 4 Lacs

Hyderabad

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Greetings from The Job Factory !!! Walk-In drive for Experienced at Hyderabad Location for AR Calling !! Interested candidates Contact HR Swathi @ 9538878907 ( Call or whatsapp ) Email id - swathi@thejobfactory.co.in Job description Skill: Candidates with 1+ years of experience with excellent communication, US Healthcare AR Callers with Denial Management experience (Voice Process) are only eligible for the interview. Education: Must have regular bachelor's degree Mode of work: Hybrid Work timings: Night shift - US timings Notice period: Immediate to Max 30 days Interested, Please Walkin with the following documents 1 Updated Resume - 2 Copies 2 Any Original ID proof - Aadhar/ PAN / Driving license 3 Recent Passport Size photograph - 2 copies Interested candidates Contact HR Swathi @ 9538878907 ( Call or whatsapp ) Email id - swathi@thejobfactory.co.in

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1 - 6 years

3 - 7 Lacs

Bengaluru

Work from Office

Hiring for day shift in sales process location Bangalore salary up to 54 kin hand+ unlimited incentives Sun off grad/undergrad can apply amit.imaginators@gmail.com Amit Gandhi 9910877518 9891918226 Required Candidate profile Excellent communication Sales experience mandate . F2F Interview's on Wednesday .

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2 - 5 years

4 - 5 Lacs

Gurugram

Work from Office

NIIT is looking for Associate Client Executive- Technical support 5 days working from Office, Gurgaon Cabs facility both side for hiring zone areas. Rotational Shift including night shift. This is a Full time 1 year contract role, which can convert into permanent based on performance SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction. Desired Candidate Profile 2-4 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended). Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.). Strong communication skills with excellent verbal and written English proficiency. Ability to work rotational shifts including night shifts. Please share your cv at deepak@niitmts.com Call or drop what's app message on 8287583887

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6 - 10 years

11 - 16 Lacs

Bengaluru

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Job Requirements Role Summary WSP is seeking a Senior BIM Technician to join our Bridge group, located at our Bengaluru, India office. Reporting to the Manager, this position will allow the successful applicant to work on various projects, including multi-disciplinary design-bid build and alternative-delivery projects, which allows one to develop experience on coordinating with project managers and design engineers. This includes preparation of preliminary and detailed design drawings, 3D models, Visualisation, checking of structural drawings, calculations of quantities, review of shop drawings, technical documentation, and other related activities . Responsibilities The successful candidate’s role will be as Senior BIM Technician within the Canadian CRC Bridge team in our Bengaluru office, producing detailed bridge and structural drawings for various Canadian projects, including bridges, LRT components, retaining walls, and other related structures. The successful candidate will be expected to handle multiple projects, guide the team members, and prioritize effectively and Passionate about bridges and eager to put CAD/BIM skills to good use. As a Senior BIM/CAD Technician - Bridges at iCRC, you will play a crucial role in our design and development process. Will work closely with our team of engineers to create detailed technical drawings and plans for a variety of bridge projects. Ability to use CAD/BIM software and understanding of bridge design principles will be essential to success in this role. In addition to creating and revising detailed drawings, you will also be responsible for collaborating with the engineering team to ensure that designs are accurate and comply with industry standards. Opportunities shall be provided to work on a wide range of projects, from small-scale bridge repairs to large-scale bridge constructions, allowing for to expand and refine the skills in the bridge discipline. To excel in this role, the candidate must have a strong understanding of BIM softwares, such as Revit, Open Bridge Modeler, AutoCAD and Microstation, and have a keen eye for detail. Key Competencies / Skills: Mandatory Skills Proficiency in AutoCAD and Bentley software. Proven ability to develop drawings (plans, sections & details) from the engineer's basic sketches to full working drawings Must be well-versed in the preparation of detailed bridge and related structural drawings. Contribution towards digital delivery using Dynamo, Sofistik or script-based automation. Good English communication skills. Desired Skills Knowledge of Civil3D, Revit, Sofistik, and MicroStation software. Canadian project experience and knowledge of Canadian design standards are advantageous. International Project collaboration with the lead regions shall be an additional advantage. Qualifications Diploma or Equivalent in Engineering in a relevant field with at least 8 years of relevant experience with a consultancy or public institution. At iCRC, we value innovation, collaboration, and a commitment to excellence. If you are passionate about bridges and are eager to contribute to meaningful projects, then we want to hear from you. Join our team as a BIM Technician - Bridges and take the next step in your career in civil engineering. If you meet the above criteria and are interested in joining the iCRC team, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to welcoming you to our team of dedicated professionals.

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- 5 years

2 - 4 Lacs

Hyderabad, Chennai

Work from Office

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 4lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Albeena 8667573371 for more info Thanks, Albeena 8667573371

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7 - 10 years

11 - 15 Lacs

Mumbai

Work from Office

Location- Bengaluru, Noida, Mumbai WSP India is seeking a motivated and experienced International consultant to support our WSP UK International ESG transactions and strategy advisory team working on international ESG due diligence and ESIA projects for a wide range of financial and industrial clients. Which provides Environmental & Social (E&S) Due Diligence (ESDD) often acting as lenders’ Independent E&S Advisor or working with the Project Company to align with the lender’s E&S policies as part of project financing but we also develop and prepare ESIAs in line with international funder environmental and social standards. The job will include involvement in technical and project management aspects of a variety of projects often located in developing countries such as South America, Europe/Far Eastern Europe, Africa, the Middle East, and Asia. The project work can involve travel to these locations on short trips to conduct or support audits/monitoring or training, Responsibilities You will play a key role in Managing the delivery of major international ESDD, ESMS, identification of mitigation measures, preparation of E&S management plans and E&S monitoring and performance services on major international projects for our private sector clients and on behalf of international funders; Defining appropriate corrective action plans, and measures for follow-up verification; Providing assistance to clients in meeting international lender standards and advise on international best practice in E&S performance; Supporting the development and implementation of environmental and social management systems; Have a deep understanding of international E&S standards, incl. Equator Principles, IFC Performance Standards, EBRD Performance Requirements, World Bank EHS Guidelines. Keeping up to date with the latest developments, regulations and standards in the ESG space; Building strong working relationships and collaborating widely with WSPs international environmental and ESG due diligence teams to manage and develop service quality; Working with project Associates within countries and regions of operation; Delivery of work through well written and succinct reports and presentations to clients; Technical support to various team members to identify E&S risks and manage those risks; and Preparation of marketing materials and proposals as required. Essential: a primary degree in a relevant subject such as environmental science, E&S studies, sustainability, social sciences and HSE supported by relevant experience commensurate with the role. A secondary/ post-graduate qualification such as an MSc, MEng or similar qualification, would be highly desirable. an understanding of key E&S due diligence concepts and their application; experience in carrying out E&S due diligence reviews / ESIAs, construction monitoring for infrastructure projects; proven and successful experience in providing E&S management services to international lenders in project finance processes and cycles involving IFC, WB, ADB, EBRD and other lender safeguards; Client focused - client facing, confident communicator and fluent spoken/written English. you will have the ability to provide high level advice at short notice. you must have excellent written and verbal communication skills, and be fully IT literate as you will be required to write and review clear, concise and technically robust reports. experience of working internationally; ability to undertake international trips as required; fluency in English, excellent communication and report writing skills; good interpersonal skills with ability for building internal and external relationships and networks; excellent project management skills; and proven ability to confidently deliver to tight timelines and work cross-culturally in an international working environment. Desirable: fluency or the ability to work in other languages; strong experience in a particular sector; strong relationships with international lenders/IFIs;

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- 5 years

1 - 3 Lacs

Indore, Bengaluru, Delhi / NCR

Work from Office

Hiring For Blended Customer Support Voice & Chat excellent English Have to resolve customers' queries over calls and chat immediate joining Online & In Office interview * Required Candidate profile Excellent Communication Should have a good typing speed 12 pass or Graduation is Must Salary up to 3.5 LPA Outstation candidates will get 1way tickets, with accommodation: 14 days stay *

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- 1 years

0 - 2 Lacs

Noida, Bengaluru

Work from Office

Qualification : Any Graduate, Fresher or experience Language: Candidate should be fluent In English and Hindi mandatory ,Versant -4,6 Days working- 1day Rotational week off Rotational shift rotational week off, apply today need excellent English

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- 5 years

1 - 6 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Looking out for Immediate joining candidates with Excellent communication skills Job Location - Gurgaon & Noida Work from the office only Salary- 25k to 45k Day Shift / Rotational Shift Cab Facility in International BPO and Domestic Night Shift Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Anjali - 8290468925 HR Garima - 8360251609

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- 5 years

1 - 6 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Looking out for Immediate joining candidates with Excellent communication skills Job Location - Gurgaon & Noida Work from the office only Salary- 25k to 45k Day Shift / Rotational Shift Cab Facility in International BPO and Domestic Night Shift Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Anjali - 8290468925 HR Garima - 8360251609

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- 3 years

2 - 3 Lacs

Chennai

Work from Office

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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- 4 years

2 - 3 Lacs

Chennai

Work from Office

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) *Pls Apply Through Naukri and We Shall Call Back The Relevant Profiles* Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle international voice process for various clients across different industries (BPO). Utilize excellent communication skills to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve daily targets and goals. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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- 4 years

2 - 3 Lacs

Chennai

Work from Office

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer service support to clients through various channels (email, chat, or phone). Handle customer inquiries and resolve issues in a timely and professional manner. Work on international BPO projects with rotational shifts (24x7). Meet performance targets set by the company for quality standards and productivity metrics. Collaborate with team members to achieve common goals and objectives. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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- 2 years

2 - 7 Lacs

Jaipur

Work from Office

-Building Confidence, Leadership & Negotiation skills -Trained in all the areas of management -Developed in Inside & outside sales -Client & Customer Acquisition -Learning All the Skillsets -Freshers In Jaipur -No Targets CALL: HR FALGUNI 7728803189 Required Candidate profile Immediate Joiner Graduates/post Graduates who aspires to build themselves Dynamic, Hardworking/Ambitious Inclined towards Sales& Marketing Freshers Apply(Jaipur) Work From Office (NO TARGETS)

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- 2 years

2 - 6 Lacs

Jaipur

Work from Office

Training/Development (HRM/HRD) Direct Sales (Inside/Outside) Client Acquisition Building negotiation, communication and presentation skills Managing and leading 15-20 associates Freshers (Jaipur) NO TARGETS CONTACT- HR TANISHA 9079224227 Required Candidate profile Immediate Joiner Graduates/postgraduates who aspires to build themselves Dynamic, Hardworking/Ambitious Inclined towards Sales& Marketing Freshers Apply(Jaipur) Work From Office (NO TARGETS)

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1 - 3 years

1 - 3 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Grads only Freshers/ Experienced Salary up to 23k - 37 in hand + incentives + variables Job location - Gurgaon Work from Office Very good comms skills needed Call for more details HR Guneet kaur-88268 91660

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2 - 7 years

6 - 8 Lacs

Noida

Work from Office

Hiring for Customer Service (investment process) 5 days working 2 rotational off need grad plus 2 years exp in top International bpo(voice process) locational Noida Age max 33 us shift Amit gandhi 9910877518

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- 4 years

1 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Grads/ UGs Freshers/ Experienced Salary up to 23k - 37 in hand + incentives + variables Job location - Gurgaon Work from Office Very good comms skills needed Call for more details HR Gunjan - 9289123338

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7 - 12 years

15 - 30 Lacs

Guntur

Work from Office

Hi, Greetings from Avani Consulting!! We have job opportunities with Agri business Company for Key Account Manager / Sr Manager- Marketing -Spices,Guntur(Andhra Pradesh) Location. Kindly go through with the Job description & send your updated resume. Qualification: MBA Experience: 2 + years of B2B sales & marketing in Spices Job Description: PURPOSE OF JOB Sales and marketing of spices in different forms in domestic as well as export markets DUTIES & RESPONSIBILITIES Achieving sales targets and developing new business Identify new customers for existing portfolio of spice products and derivatives Identify new product forms and communicate to other business functions Identify new markets and potential customers for existing as well as new product forms Establish correspondence with probable customers and agents to get potential business Give daily price quotes for product portfolio to potential customers Coordinate with other functions to streamline business processes Increase market penetration in volume market segment Set sales targets for team and track progress periodically Perceive customer needs, negotiate and get the business Improving service quality Monitor customer order execution for key accounts Ensure zero product recall and conduct root cause analysis with business functions Supervise preparation of logic notes and cost sheets for key accounts Customer relationship management Build competencies in marketing team for providing better customer service Manage customer specific financial procedures for key accounts Gain word of mouth by delighting customer with excellent products and service Branding and promotional activities Continuous efforts toward building strong ITC Spices brand recall among customer Build relationship with probable customers or people with potential customer leads at self-organized or other events Monitor any outgoing promotional communication Visit to national and international trade fairs, seminars and conferences to increase visibility and knowledge base Building business network Associate with organizations such as Spice board of India and World spice congress for in-depth understanding of industry and increasing visibility Maintain relationship with existing and probable customers for repeat business and goodwill Develop marketing strategy and action plan aligned with business strategy Interact with all business stakeholders on regular basis Keep abreast with competitors moves and business strategies Develop promotion strategy for product portfolio of value segment Perform risk analysis ongoing basis for entry strategy into new product segments and markets Tracking market prices for maintaining price competitiveness If interested, kindly send your updated resume on whatsapp @ 7015954549 with the below details 1. Current CTC: 2. Expected CTC: 3. Notice Period: 4. Current Location: 5. Preferred Location: 6. Total Experience: 7. Experience in B2B sales 8. Relevant Years of Experience in International Sales : 9. Specify the Product name: 10.Current company: 11.Qualification: 12. Reason for change: 13. Experience in Spices Product: 14. Experience in International Location (Name) Thanks & Regards Shweta Gupta

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1 - 4 years

2 - 4 Lacs

Pune

Work from Office

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

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- 5 years

4 - 7 Lacs

Pune, Bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Hinjewadi Phase - 2, Electronic City Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Freshers and Exp both can apply Salary :- Rs 4.5 LPA to 7LPA Working Days : -5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Areesha- 9628373763 Divya -- 9821182650 Vanshika- 9628373762 Reba-9628373764 Siya -- 7565006263 Thanks & Regards, AREESHA HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

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