International Customer Support Executive

As a Senior International Customer Support Executive at FRUGE IT SERVICES, your primary responsibility will be to provide exceptional customer service to international clients. Leveraging your 1 to 3 years of experience in international customer support or a related field, along with your proficiency in English, both written and verbal. Key Responsibilities: - Respond to customer inquiries and provide support via phone, email, and chat channels. - Manage and resolve customer issues promptly to ensure high levels of customer satisfaction. - Collaborate with internal teams to enhance the overall customer experience. - Maintain accurate records of customer interactions and stay informed about product details and company policies. - Follow prescribed operating procedures and guidelines, meet or surpass performance targets, handle escalations effectively. - Actively participate in team meetings and training sessions. Qualifications Required: - Ability to effectively address and resolve customer complaints. - Strong problem-solving skills. - Capacity to thrive in a dynamic work environment with night shifts and rotational shifts. - Undergraduate degree or equivalent qualification. - Familiarity with CRM software. - Solid organizational and multitasking capabilities.,