International Customer Support Executive

0 years

1 - 0 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview:

We are looking for dynamic and customer-focused professionals to handle international customers through voice, chat, or email support. The role requires excellent communication skills, problem-solving ability, and a customer-centric attitude.

Key Responsibilities:

  • Handle customer queries, complaints, and requests via voice calls, chats, or emails.
  • Provide accurate information, troubleshoot issues, and ensure timely resolution.
  • Maintain customer satisfaction by delivering professional and empathetic support.
  • Document all interactions and update systems in real time.
  • Follow communication guidelines, scripts, and processes.
  • Escalate complex cases to senior teams when needed.
  • Meet performance targets such as quality, productivity, and customer satisfaction.
  • Work in rotational shifts as per international business requirements.

Required Skills & Competencies:

  • Excellent verbal and written English communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to handle high-pressure situations and deliver quality service.
  • Basic computer knowledge (typing, CRM usage, email handling).
  • Customer-centric and positive attitude.

Eligibility Criteria:

  • HSC/Graduate from any stream.
  • Freshers and experienced candidates can apply.
  • Comfortable with night shifts and rotational shifts.
  • Flexibility to work in a fast-paced environment.

Benefits:

  • Attractive salary + incentives.
  • Growth opportunities and skill development.
  • International process exposure.
  • Transport facilities (as per company policy).

Job Types: Full-time, Fresher

Pay: ₹15,300.96 - ₹35,584.00 per month

Work Location: In person

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