Customer Support Voice and Non Voice

Customer Support Executive

Key Responsibilities:

• Respond to customer queries via phone, chat, and email in a professional and timely manner.

• Provide accurate information and resolve issues to ensure customer satisfaction.

• Handle complaints efficiently, escalating complex cases when required.

• Maintain detailed records of customer interactions and follow-ups.

• Collaborate with internal teams to address recurring issues and improve service quality.

• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.

Eligibility Criteria:
Minimum Qualification: Graduate / Undergraduate
Good Communication Skills (Verbal & Written English for International Process)
Typing speed: 2530 WPM with 90% accuracy (for non-voice)
Freshers and Experienced candidates can apply
Immediate Joiners preferred