You will be working as a SR International Customer Support Executive at FRUGE IT SERVICES, a consulting company based in Hyderabad. Your primary responsibility will be to deliver exceptional customer service to clients globally. The role requires 1 to 3 years of experience in international customer support or a related field, along with proficiency in English communication. Your key qualifications include the ability to effectively address customer inquiries, complaints, and issues via phone, email, and chat. Strong problem-solving skills, adaptability to a fast-paced environment, and willingness to work night and rotational shifts are essential. An undergraduate degree or equivalent qualification is required, along with familiarity with CRM software and excellent multitasking abilities. As part of your role, you will be expected to respond promptly to customer needs, resolve complaints efficiently, and ensure overall customer satisfaction. Collaboration with internal teams to enhance customer experience, maintaining accurate records of interactions, and staying updated on product knowledge are crucial aspects of the position. Adherence to company guidelines, meeting performance targets, handling escalations, and contributing to team meetings and training sessions are also key responsibilities.,
You will be joining FRUGE IT SERVICES as a SR International Customer Support Executive, where your primary responsibility will be to deliver exceptional customer service to our international clients. In this full-time position based in Hyderabad, Telangana, India, you will need to leverage your 1 to 3 years of experience in international customer support or a related field along with your proficiency in English, both written and verbal. Your key qualifications should include the ability to effectively address and resolve customer complaints, strong problem-solving skills, and the capacity to thrive in a dynamic work environment that may involve night shifts and rotational shifts. Additionally, possessing an undergraduate degree or equivalent qualification, familiarity with CRM software, as well as solid organizational and multitasking capabilities will be advantageous for this role. As a SR International Customer Support Executive, your duties will encompass responding to customer inquiries and providing support via phone, email, and chat channels. You will be tasked with managing and resolving customer issues promptly, ensuring high levels of customer satisfaction through professional service delivery, and collaborating with internal teams to enhance the overall customer experience. It will also be part of your responsibilities to maintain accurate records of customer interactions, stay informed about product details and company policies, follow prescribed operating procedures and guidelines, meet or surpass performance targets, handle escalations effectively, and actively participate in team meetings and training sessions. By excelling in this role, you will contribute significantly to the success of our international customer support operations at FRUGE IT SERVICES and play a vital part in enhancing our clients" experience with our services.,