International Customer Service

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location: Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai.

Shift:

Weekly Off:

Experience:

Salary:

Facility:

Roles & Responsibilities:

• Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
• Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
• Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
• Resolve customer queries promptly with a customer-first approach.
• Escalate complex issues to appropriate departments when needed.
• Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile

• Excellent verbal and written English communication skills.
• Strong comprehension, analytical, and multitasking abilities.
• Basic knowledge of business writing and email etiquette.
• Customer service-oriented with polished soft skills.
• Not pursuing any full-time educational course.
• Comfortable with Work From Office and Night Shifts.
• Willing to relocate within Transport Boundary (if outstation).

Note:

Candidates with BPO experience and complete documents will be given preference.

Interview Process

1. Assessment (Minimum SVAR score: 55)

   (Virtual )

2. HR Interview

   (Walk- in )

3. Operations Interview

   (Walk- in )

Perks & Benefits

• Performance-based incentives
• One-way cab facility (drop) within transport boundaries
• Night shift allowance up to ₹3,000/month
• Structured training program to enhance skills
• Opportunity for long-term career growth within Wipro.