International Customer Service Representative

Position Summary

We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate.

The role involves assisting customers with queries related to credit card applications, usage,

billing, payments, disputes, and rewards-exclusively through live chat platforms. The ideal

candidate should have strong written communication skills, a good understanding of Credit

card operations, and the ability to handle multiple conversations simultaneously. You will be

responsible for delivering prompt, accurate, and high-quality responses while ensuring

customer satisfaction and maintaining compliance with policies.

Job Description:

Designation: Process Consultant

• Qualification: Graduate

• Minimum 2 years of international customer service experience supporting chat or

mobile messaging channels.

• Excellent communication skills.

• Night shift & Rotational weekly off

• Typing speed of at least 50 WPM with 90% accuracy

• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge

• Multitasking: Ability to Toggle Between Screens/Tools

• 5 days working and 2 days off.

• Salary: Up to 5 LPA

• Work Location: DLF Cyber city, Gachibowli, Hyderabad

• 2-way cab facility will be provided.

Roles & Responsibilities:

• Deliver world-class customer service, while responding to Customer inquiries and

concerns via multiple channels (web chat, mobile messaging, etc.)

• Build meaningful relationships with our customers through a consultative approach,

understanding their current and future needs, providing first contact resolution, and

negotiating a positive outcome for the Customer.

• Enhance our customers' experience by identifying opportunities to offer products based

on Cardmembers' needs.

• Meet and exceed quality goals, compliance regulations and productivity targets.

• Navigate computer systems and applications to service our customers and enable them

to get the most from our online and mobile platforms.

• Document necessary information, such as payment details, Customers change of

• details, change of address and travel notifications.