International Customer Service Representative

Job Summary:

The Project Coordinator will play a pivotal role in ensuring smooth execution of projects across Landscaping, Plumbing, Electrical, HVAC, Roofing, Handyman, and Sewer services. The role involves planning, coordinating, and tracking project progress while managing communications with vendors, field teams, and clients. This position requires strong organizational, communication, and problem-solving skills to ensure projects are completed on time, within scope, and with exceptional quality.

Key Responsibilities:

• Create work orders and maintain project schedules, and task timelines.
• Assign resources, including vendors to meet project deadlines and client expectations.
• Ensure project requirements, scopes, and deliverables are clearly defined.
• Serve as the central point of contact between vendors, tenants and clients.
• Monitor and track vendor progress to ensure timely completion.
• Provide regular updates to clients and tenants on project timelines, milestones, and issues.
• Based on requirements collaborate with the Vendor Coordinator to ensure vendors are vetted, compliant, and ready for projects.
• Monitor vendor performance and provide feedback on quality and timelines.
• Ensure that vendors have clear work scopes, schedules, and any additional necessary details.
• Update project progress using project management tools and ensure all updates are documented accurately.
• Identify and resolve bottlenecks, or delays in projects while maintain effective communication with the tenant and clients.
• Record & track project expenses to ensure projects stay within the allocated budgets.
• Conduct post-completion quality checks with before and after photo also get verbal confirmation from tenants.
• Ensure all estimates, approvals, and work completion documents are well-documented and easily accessible.
• Make sure the vendor invoice documents (COI, WC & License) is accurate and have the vendor paid.

omer.f@jonesrecruitzo.com