International Customer Service Representative

Job Overview:

We are hiring a skilled Customer Service Advisor to join our international voice team. You will handle customer queries mainly through phone calls, and occasionally via email and chat. The role demands excellent English communication, a problem-solving mindset, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Interact with customers over inbound/outbound calls, email, and chat to resolve queries or issues.
• Maintain a professional tone, clear communication, and customer-friendly approach at all times.
• Document interactions accurately and follow the escalation process when required.
• Manage tasks efficiently and prioritize workload to meet service standards.
• Ensure customer satisfaction by delivering timely and effective solutions.

Required Experience & Skills:

• Minimum 2 years of experience in an international voice process (BPO/KPO).
• Strong fluency in English (spoken and written).
• Comfortable working in US night shifts.
• Experience in managing both voice and written communication platforms.

Preferred Skills:

• Background in insurance or related international support domains is a plus.
• Familiarity with tools like CRM or ticketing systems.
• Good analytical thinking and ability to handle pressure while multitasking.

Job Type: Full-time

Pay: ₹350,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current location

Education:

• Bachelor's (Preferred)

Experience:

• International voice process: 2 years (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person