International Customer Service Representative

International Customer Service Representative

Key Requirements

• Educational Qualification:

  Graduation (Bachelor's degree) is

  mandatory

  .

• Experience:

  Minimum of

  1+ years of mandatory experience

  in an international BPO or customer service environment (supporting customers outside of your home country).

• Language Proficiency:

  Excellent written and verbal communication skills in

  English

  are a must.

• Process Expertise:

  Proven experience handling

  chat and/or voice processes

  in a high-volume setting.

Responsibilities

• Customer Interaction:

  Handle inbound and outbound customer contacts (primarily via chat and phone) from international clients, addressing inquiries, resolving issues, and providing accurate information.

• Issue Resolution:

  Diagnose and troubleshoot complex customer problems related to our products/services, escalating issues appropriately when necessary and ensuring timely follow-up.

• Quality & Compliance:

  Maintain high customer satisfaction scores (CSAT) and adhere to all company policies, procedures, and quality standards.

• Documentation:

  Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system.

• Product Knowledge:

  Continuously update product and service knowledge to provide up-to-date and relevant assistance.

• Team Collaboration:

  Work effectively with team members and other departments to ensure a seamless customer experience.

Desired Skills and Competencies

• Customer Focus:

  A strong commitment to delivering exceptional customer service.

• Technical Aptitude:

  Comfort in navigating multiple systems and using various communication tools simultaneously (especially for chat support).

• Problem-Solving:

  Excellent analytical and problem-solving skills with a keen attention to detail.

• Adaptability:

  Ability to thrive in a fast-paced, target-driven international environment and handle demanding customers professionally.

• Shift Flexibility:

  Willingness to work in rotational shifts, including nights and weekends, to support global time zones.

Benefits

• Competitive salary and performance incentives.
• Comprehensive training programs.
• Opportunities for career growth and professional development.

Interested candidates can share their cv at anushtha.sharma@taskus.com