International Customer Care Executive

3 - 8 years

3 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

The ideal candidate will be responsible for providing exceptional service and support to customers through various channels including phone, email, and live chat. The candidate should ensure customer satisfaction by addressing inquiries, resolving issues efficiently, and delivering a positive customer experience.

  • Excellent communication skillsboth verbal and written.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Respond promptly to customer inquiries via phone, email, or chat.
  • Provide accurate, valid, and complete information using the right tools and systems.
  • Follow up to ensure resolution and maintain communication with customers.
  • Escalate complex issues to appropriate departments or supervisor, as necessary.
  • Meet personal/team performance targets and service quality standards.
  • Must be willing to work in rotational shifts
  • Rotational week offs – days off may vary and are not fixed to weekends.
  • Contact 9986842211, or email shruti@cielhr.com

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