International Customer Care Executive

1 - 6 years

4 - 8 Lacs

Posted:10 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

As an International Customer Care Support representative, you will be the first point of contact for customers from diverse regions. The role involves providing exceptional service, resolving customer inquiries, and ensuring a seamless experience across various channels.

Key Responsibilities:

  1. Respond to customer queries via phone, email, and chat in a professional and timely manner.
  2. Provide assistance with product information, troubleshooting, and issue resolution.
  3. Handle escalations and ensure customer satisfaction through effective problem-solving.
  4. Maintain accurate records of customer interactions and update CRM systems.
  5. Collaborate with internal teams to resolve complex issues and deliver prompt solutions.
  6. Follow up with customers to ensure their concerns are addressed satisfactorily.
  7. Adhere to company policies, quality standards, and service-level agreements.

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