Implementation Manager

The Implementation Manager is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Manager will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. Implementation Manager I will work closely with internal and external stakeholders to define scope and create a detailed project plan, and will manage the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects.

Your Responsibilities, Impact & Contribution

• Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
• Manages multiple resources within the Project management and process consulting sub-teams
• Drives key decisions and assures a best-in-class solution is delivered on time and within budget
• Oversees the activities of all Implementation Project Team members - both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
• Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
• Monitors project milestones and critical dates to identify potential jeopardy of project schedule.
• Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
• Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
• Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
• Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
• Reports to a Head of Implementation / Senior Implementation Manager and may have direct oversight of one (1) or more Implementation Consultant(s)