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IntouchCX
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International Chat Process Executive| Non Voice Process

International Chat Process Executive| Non Voice Process

IntouchCX

0 - 5 years

3 - 4 Lacs

bengaluru

Posted:17 hours ago| Platform:

Apply

Skills Required

us process email support communication skills chat support international chat process blended process customer service customer support email process chat process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX !

We are currently Hiring for International Non Voice Process | Email support and Chat support

Contact : HR Shikta Shriya

Phone number : 8147091054

Email I'd : shikta.shriya@intouchcx.com

Interview Details

Date:

Time:

Venue:

Location: Bangalore( Face to Face Interview)If you're interested in this position, you can revert me back or you can directly contact me on the above number.

This role involves:

Having daily interactions with the customer to handle issues from end to end via chat & Email.
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving i issues
Providing white glove service and having the ability to provide an overall excellent customer experience
Managing customer expectations regarding estimated response times.

Critical Skills:

Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Educational/Work Experience and Requirements:

Must successfully pass a background check
Plus 2 is a must Graduation degree is a plus
Must have at least six months customer service experience or equivalent
Experience in the gaming/tech support industry is a plus
Perks and Benefits:
2 way free cab and food provided
Attractive incentives and attendance bonus is also provided

Role: Email Support

Industry Type: BPM / BPO

Employment Type: Full Time, Permanent Role

Category: Non Voice

Education UG: Graduation Not Required

Contact : HR Shikta Shriya

Phone number : 8147091054

Email I'd : shikta.shriya@intouchcx.com

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