International Chat Process Executive

Position: Technical – Chat/voice process- International Location: Noida Duration: Full Time Experience: minimum 1 yr and above experience working in an International Chat Process, Notice period/Immediate Joiners, US Shift 24/7 shift, mostly night shifts Notice period accepted   Customer Experience: Excellent communication skills, verbal and written both Minimum 1 year & above experience required in a Chat/Voice International Process Must have good thought process Candidate should be Tech savvy, well versed with Technical Troubleshooting Should have knowledge of Computer Networking Investigates and resolves concerns raised by the customer Engages the resources appropriate for resolving issues.  Ensures that end to end resolution is provided to the customer by coordinating with different teams Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.  Complete Issue resolution within prescribed timeframes. Should possess good verbal and written communication skills in English. Should have good comprehensibility and understandability of what customers want. Should have critical thought process and decision making capability with focus on accuracy.   Personal Attributes: Should be flexible for all circumstances and be self-driven, motivated and persistent. Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Computer Proficiency: Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics Additional Comments: Candidates should be open to a shift of 24x7. Mostly Night shifts Both side transportation will be provided as per company policy Split Week off and Split, Week off and Holidays.     Thanks & Regards   Anil Singh Negi Account Manager Business Integra Software Solution PVT. LTD. anil.negi@businessintegra.com www.businessintegra.com Linked in: https://www.linkedin.com/in/anil-negi-b1bb9972/ CMMI Level 5 | A WBE | DBE/MBE Corporation 8(a) | ISO 9001-2008 | GSA Schedule 70 Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses!