Dear, We have excellent opening with MNC for “Trainee Process Consultant (Technical Support/Application Support/Desktop Support)” Job Description:- Exp :: Fresher-3 Years Location :: Bengaluru (Bommanahalli, Bangalore) Notice Period :: Immediate-15 Days Job Type :: Permanent Roles and Responsibilities Answers inquiries by clarifying desired information; researching, locating, and providing information Determines requirements by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfils requests by clarifying desired information; completing transactions; forwarding requests. Desired Skills and Abilities: Good communicationGood Analytical Skills Desired Skills and Abilities Excellent Communication Skills Basic Telephone Etiquettes MS Office Basic System Navigation Skills Customer Focus and Being Attentive Troubleshooting Good reasoning and analytical skills Active listening skills Ability to comprehend customer requirements well. Good understanding of ISP. Recruitment process: HR Round SVAR test L1 assessment L2 assessment Ops round Please fill in the below details Total Experience Relevant Experience in Technical Support/Application Support/Desktop Support Primary Skills Secondary skills Reason for Change Current Location Preferred Location Contact Number Email ID Notice Period Current CTC Expected CTC Do you hold any other offer? If Yes, what is the offered CTC and DOJ? Educational Qualification and University With Thanks & Regards, Swathi Rao +91 9606915921 swathi.r@dyashin.com
Role & responsibilities Key Responsibilities: Counsel students and professionals on the available training programs based on their interests, career goals, and skills. Provide information about the courses, technologies, and career benefits. Assist in identifying the most suitable training programs for prospective candidates. Explain program structures, timelines, and outcomes effectively. Follow up with leads generated through marketing campaigns, inquiries, and referrals to convert them into enrolments. Maintain and update the counselling database. Key Requirements: Bachelors degree in any field. Excellent communication and interpersonal skills. Strong presentation skills and the ability to inspire confidence. Proficiency in using CRM software and MS Office tools. Prior experience in counselling or customer service is an advantage. Preferred candidate profile
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