International Voice Process Agent

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Business Integra Software Solution Private Limited

0 - 31 years

4 Lacs

electronics city bengaluru/bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

support communication empathy transactions metrics compliance compensation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description – International Voice Process Executive / International Customer Support Location: Electronic City, Bangalore | Pune Job Type: Full-Time | Work from Office About the Role We are looking for enthusiastic and customer-focused individuals to join our International Voice Process / Customer Support team. The role involves engaging with international clients, resolving queries, and ensuring a high level of customer satisfaction. This is an excellent opportunity for freshers and experienced candidates to build a rewarding career in customer support with ample growth opportunities. Eligibility Criteria Freshers or candidates with a minimum of 6 months experience in an International Voice Process. Excellent communication skills in English (both verbal and written). Ability to handle customer interactions with professionalism and empathy. Willingness to work in rotational shifts, including night shifts. Key Responsibilities Handle inbound and outbound calls for international customers. Understand customer issues, provide appropriate solutions, and ensure resolution within timelines. Maintain accurate records of customer interactions and transactions. Strive to achieve daily, weekly, and monthly performance metrics (quality, productivity, and compliance). Ensure a positive customer experience by maintaining a polite and professional approach. Compensation & Benefits Attractive incentives for high performance. Attendance bonus for consistent presence. Free meals & transport facility provided. Comprehensive medical insurance coverage. Please call me at 9629926700.

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International Voice Process Agent