International Bpo

Kareer Hubb

0 years

2 - 3 Lacs

gurgaon haryana india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

data entry customer support technical troubleshooting time management multitasking problem solving crm software adaptability team collaboration basic it skills

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking freshers/entry-level candidates for the position of International BPO in India. This role involves providing exceptional customer service to clients across various international markets. As a vital part of our team, you will be responsible for assisting customers with their inquiries and ensuring a positive experience.

Responsibilities

Handle inbound and outbound calls with customers to provide assistance and resolve queries.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Document customer interactions and transactions accurately in the system.
Collaborate with team members to ensure seamless service delivery.
Adhere to company policies and procedures while handling customer requests.
Participate in training and development programs to enhance skills and knowledge.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong interpersonal skills to effectively engage with customers.
Basic computer proficiency, including familiarity with MS Office and CRM software.
Ability to work in a fast-paced environment and manage multiple tasks.
Problem-solving skills to address customer concerns efficiently.
Willingness to work in rotational shifts, including weekends and holidays.

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