International Banking Process . Customer Support (Voice)

International Banking Voice Process - Customer Support (UK Shift)

(Only immediate joiners will be considered.)

To schedule your interview, please reach out to :

Ashik (HR) at +91 74834 09628

International Banking Voice Process

Responsibilities

• Handle inbound customer calls related to banking services
  
• Provide resolutions for payment issues, online banking access, card/blocking requests, account queries, and transaction disputes
  
• Maintain accuracy in customer records using CRM tools
  
• Ensure compliance with banking and data security guidelines
  
• Achieve first-contact resolution and meet quality parameters
  
• Escalate complex queries to specialist teams when required
  

Required Candidate Profile

• Education:

  UG / Graduate (any stream)

• Experience:

  Minimum

  1 year

  in

  international voice process

  (banking domain preferred)
• Excellent English communication skills with a neutral or UK-adaptable accent
  
• Strong listening, analytical, and customer service skills
  
• Comfortable working in

  UK shift

  (Afternoon to Late Evening IST)
• Immediate joiners preferred
  

Role Details

• Process Type:

  International Voice Banking Support

• Work Mode:

  Work From Office

• Location:

  MTP, Bangalore

• Work Days:

  5 days working, 2 rotational offs

• Transport:

  Available as per policy

Salary & Benefits

• CTC:

  Up to 7,00,000 per annum

• Performance Incentives:

  Up to 2,500 per month

• Joining Bonus:

  30,000 (conditions apply)
• Medical insurance and wellness benefits
  
• Professional training on UK compliance and banking systems
  
• Growth opportunities into Quality, Compliance, SME, Trainer, or Team Leader roles
  

Interview Process

1. HR Screening
   
2. SVAR / Voice Assessment
   
3. Operations Round
   

Key Skills for Naukri (Paste in Skills Section)

International Voice Process, Banking Process, Customer Support, UK Shift, Voice Process, Customer Service, Inbound Calls, CRM, Communication Skills, Banking Support

Why Join This Role?

• Work with global banking standards
  
• Stable process with structured career growth
  
• Opportunity to build a long-term career in financial services

For more details or to apply, contact: