Internal IT Support Executive

Job Summary:

We are looking for a proactive and technically skilled Internal IT Support professional to provide technical assistance and support to employees regarding hardware, software, and network-related issues. The role involves diagnosing and resolving problems, installing and configuring hardware and software, and ensuring the smooth running of IT systems within the organization.

Key Responsibilities:

• Provide first-level technical support to internal users via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up user accounts, permissions, and passwords in line with organizational policies.
• Maintain and update inventory of IT equipment and software licenses.
• Assist with system upgrades, patches, and backups.
• Collaborate with other IT team members to ensure seamless IT operations.
• Document technical issues and resolutions for future reference.
• Ensure adherence to IT policies and procedures, including security and data protection.
• Support onboarding and offboarding of employees from an IT perspective.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or a similar role.
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and basic networking.
• Familiarity with Active Directory, Office 365, VPNs, and remote desktop tools.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused mindset with a positive attitude.

Preferred Qualifications:

• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
• Experience with IT ticketing systems (e.g., JIRA, ServiceNow, Freshservice).