Intern-DMI

Join a Team That s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

What Youll Do:

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information
• Work with merchant and client support teams as needed to achieve customer resolution in relation to loan declinations.
• Work with merchant and client support teams as needed to achieve customer resolution in relation to Merchant and Refund Disputes.
• Support processing of transactions including, but not limited to bankruptcies, consumer declarations, fraudulent activities and post charge off processing.
• Make accurate records as needed in both French and English for specific case types.
• Ability to think creatively both in terms of solutions to complex complaints and process improvement.
• Collaborate cross-functionally on root cause analysis and drive resolution of customer issues
• Champion company core values and other company programs
• Other duties as assigned

What Were Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.