Intern-Account Manager

About Us

Karbon is transforming the future of finance. As a leading B2B fintech platform, we empower India s fastest-growing companies with intelligent, reliable, and scalable financial solutions. From payments to working capital, Karbon supports 3000+ startups, unicorns, and enterprises backed by Y Combinator and global VCs.

Our Vision Mission

We re on a mission to empower India s finance leaders with world-class fintech products.
Our vision is to build the most trusted financial operating system for Indian businesses simple, intelligent, and transformative.

Job Summary

We re looking for a proactive Account Manager Intern to join our Customer Success and Client Relationship team. This is an ideal internship for freshers or early-career candidates who want to learn account management , customer success , client servicing , and B2B relationship management in a fast-scaling fintech environment.

You ll support customer onboarding, manage routine client queries, track account health, and contribute to a best-in-class customer experience for Karbon s users.

Where You Can Create Impact

• Assist in managing customer accounts and building long-term relationships.

• Support customer onboarding , product walkthroughs, and account setup.

• Handle day-to-day client queries with clarity, empathy, and professionalism.

• Coordinate with internal teams product, operations, support to resolve issues quickly.

• Track account health metrics , renewals, and client engagement touchpoints.

• Maintain accurate updates in CRM tools and prepare client reports.

• Identify upsell and cross-sell opportunities (where relevant).

• Proactively flag customer pain points and help improve the client experience.

Requirements for the Role

Must-have Skills:

• Excellent communication skills (spoken + written).

• Strong rejection-handling and ability to stay calm under pressure.

• High empathy and customer-first mindset.

• Ability to multitask and manage client expectations in a fast-paced environment.

• Hunger to learn and take ownership.

Good-to-have Skills:

• Basic Excel skills (filters, pivots, data cleanup).

• Familiarity with CRM tools like HubSpot, Zoho, or Freshsales .

• Prior internship or exposure to customer success , client servicing , or sales roles.

Our Way of Life The Karbon Values

C - Collaborate to Win

We succeed together partnering with customers and teammates to get results.

E - Elevate the Bar

We strive for excellence in every customer interaction.

O - Own It End-to-End

We take complete responsibility for the customer journey .

Perks Benefits

• Access to internal learning resources and exposure to fintech/sales workflows.

• Participation in team events, open demos, and learning sessions.

• Flexible work arrangements.

• Hands-on experience shaping AI-powered fintech solutions.

• Exposure to senior leadership and strategic decision-making.