72017 Integrity Jobs - Page 33

About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Position Summary: The Senior Manager of Data Engineering Excellence leads and manages high-performing data engineering teams, solve key enterprise data problems for Global & Local markets, ensuring the delivery of robust, scalable, and secure data systems aligned with business goals. This role drives operational efficiency, standardization, data accessibility, and solves complex data problems (business; operational, transactional). It requires strong technical leadership, team development, and the ability to influence strategic direction across the data engineering domain. Expertise in cloud computing platforms, technologies and data engineering best practices will be crucial for this role. Who we are looking for: Primary Responsibilities: Oversee the design and implementation of scalable data systems to ensure efficient data flow and accessibility. Develop strategies for scaling data products across the organization, ensuring solutions are adaptable and future-ready Identify and implement process improvement opportunities and modernize data engineering practices. Act as the technical subject matter expert (SME) for development squads, providing guidance on architecture, design, and best practices Ensure data quality and integrity through audits, validation processes, and governance frameworks. Collect feedback from business stakeholders and end-users to continuously improve data products and align with evolving business requirements. Collaborate with cross-functional teams to ensure data solutions are aligned with business and analytical needs. Lead and manage a team of data engineers, providing mentorship, guidance, and technical direction. Allocate resources across development teams based on project needs and strategic priorities to maximize efficiency and impact across multiple initiatives. Ensure comprehensive documentation for each data product, covering technical specifications, use cases, and performance metrics Stay updated with emerging technologies, trends in data engineering and bring relevant advancements / adoption of tools that enhance product development and delivery. Regularly report on portfolio progress, performance metrics, and project statuses to executive leadership and key stakeholders. Define OKRs and KPIs for EA data, analytics and AI foundations practice and drive measurable outcomes. Conduct performance reviews, coach team members, and support career development initiatives. Facilitate ongoing training and upskilling for the data engineering team to build future-ready capabilities. Ability and flexibility to coordinate and work with teams distributed across time zones, as needed. Skill: Provides technical leadership and drives operational excellence across data engineering Bachelor's degree or higher in Computer Science, Engineering, or a related field 8+ years of professional experience in data engineering or related domains 4+ years of AWS or GCP experience Proficient in programming languages (e.g., Python, Java, Scala) and data pipeline orchestration (e.g., Apache Airflow, Luigi) Strong experience with distributed systems, big data platforms, and data storage technologies (e.g., Hadoop, Spark, NoSQL) Strong knowledge in data architecture, cloud platforms, data pipelines, and software development best practices Proven success in managing and scaling data engineering teams in complex environments Ability to convey complex technical concepts to non-technical stakeholders and report on project progress effectively Ability to manage ad hoc demands along with organizational priorities and set realistic expectations. A self-initiated influencer, Systems thinker and strong stakeholder management. Exceptional problem-solving and innovation skills with a strategic mindset. Work location: Hyderabad, India Work pattern: Full time role. Work mode: Hybrid.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Position : Mechanical BIM Modeller Location : Kochi, India Department : Engineering – MEP Services Experience : Minimum 6 years in Mechanical BIM Modelling (Consultancy Environment) Key ResponsibilitiesBIM Modelling & Drafting Develop detailed 3D BIM models for mechanical systems (HVAC, plumbing, firefighting, etc.) using Revit . Create parametric families and components for mechanical equipment, ductwork, piping, and fixtures. Prepare detailed drawings (CAD, Revit) as per project requirements and standards. Produce accurate record drawings and assist with project-specific BIM documentation. Design Coordination Collaborate closely with architectural, structural, electrical, and other engineering teams to ensure integrated mechanical system designs. Participate in coordination meetings to identify and resolve system clashes and design conflicts. Ensure alignment of mechanical models with architectural intent and project goals. Quality Control & Compliance Conduct regular model checks for accuracy, constructability, and compliance with design standards and local Middle East regulations. Support the preparation of documentation for authority submissions and approvals. Documentation & Deliverables Generate concept, schematic, detailed design, tender, and construction documents from BIM models. Prepare equipment schedules, pipe sizing calculations , and other mechanical design deliverables. Model Management Maintain BIM model integrity through structured file naming, layer management, and hierarchy . Manage linked models and references for multidisciplinary coordination. Training & Support Provide technical support and training to team members on BIM software and workflows. Troubleshoot modelling issues and provide practical solutions. Innovation & Automation Support the development of digital automation tools to improve project delivery. Explore and adopt new BIM technologies and workflows to enhance productivity. External Coordination Coordinate with external consultants, contractors, and vendors for interoperability and data exchange. Integrate external design updates and revisions into project BIM models. Core Competencies Proven expertise in mechanical BIM modelling, especially HVAC, plumbing, drainage, and firefighting systems . Strong collaboration skills across multidisciplinary teams. Ability to work under pressure and deliver high-quality results within deadlines. Demonstrated experience in preparing clash-managed BIM models up to LOD 300 . Understanding of Middle East codes and standards is an advantage. Software Proficiency Revit (MEP) , AutoCAD Navisworks (for clash detection) Excel, MS Office Familiarity with BIM 360 and other coordination tools is a plus Preferred Qualifications Diploma or Degree in Mechanical Engineering or related field Minimum 6 years of mechanical BIM modelling experience within a consultancy environment Interested candidates are requested to share your updated resumes to jinitha@affable.in or contact us on 9539371003 Job Type: Full-time Experience: Mechanic BIM Modelling: 6 years (Preferred) Design / Architect Industry: 5 years (Preferred) Work Location: In person

Job Title: Area Service Manager Location: Kolkata, WB, IN, 700020 Business Unit: Spectro Posting Date: Aug 8, 2025 Job Description Area Service Manager ( SPECTRO BU ) – Eastern Region Location: Kolkata Department: Services Reports To: Regional Service Manager Job Purpose To lead and manage the technical service operations in the Eastern region of India, ensuring high-quality post-sales support, customer satisfaction, and revenue growth through service-related activities. Key Responsibilities Customer Support & Field Service Provide first and second-level technical support for SPECTRO products like ICP, XRF, ARC/SPARK Metal Analyzers etc. Handle on-site service activities including installation, preventive maintenance, repairs, upgrades, and training. Ensure timely resolution of customer issues and escalate complex problems to factory technical teams when needed. Team & Resource Management Supervise and support service engineers in the region. Ensure the team is equipped with necessary tools, documentation, and training. Maintain inventory of service tools and demo units. Service Sales & Revenue Identify and drive service sales opportunities such as annual maintenance contracts, Spare parts and consumables sales, calibrations, and upgrades. Collaborate with regional sales teams to support technical aspects of sales closures. Track service KPIs and ensure performance meets targets. Documentation & Reporting Maintain accurate service records in SFDC and customer interaction reports. Prepare monthly service performance reports for regional review. Qualifications & Skills Bachelor’s degree in Engineering (Electrical/Electronics/Instrumentation preferred). 12+ years of experience in technical service, preferably in Analytical Instrumentation systems. Strong troubleshooting skills using test equipment / Diagnostic SW etc. Excellent communication and customer handling skills. Proficiency in Microsoft Office and CRM tools like Sales Force. Ability to travel extensively within the region. AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

* Conduct outbound calls to potential customers in the UAE to introduce and explain Etisalat's postpaid SIM cards, eLife packages, and SMB product offerings. * Clearly articulate the features, benefits, and value proposition of Etisalat products to prospective customers. * Understand customer needs and tailor product recommendations to match their requirements. * Effectively handle customer inquiries, address concerns, and provide accurate information about Etisalat products and services. * Achieve and exceed assigned daily, weekly, and monthly sales targets. * Maintain accurate records of all sales activities, customer interactions, and follow-up actions in the CRM system. * Follow up on leads and prospects to convert them into successful sales. * Stay updated on the latest Etisalat products, promotions, and market trends. * Collaborate effectively with team members and contribute to a positive and productive work environment. * Adhere to all company policies, procedures, and ethical sales practices. Qualifications and Skills: * Proven experience in telesales or a similar customer-facing sales role, preferably with exposure to telecom products or services. * Excellent verbal communication skills with a clear and persuasive telephone manner. * Fluency in English & Hindi is essential. *Proficiency in Arabic or other languages spoken in the UAE will be an added advantage. * Strong understanding of sales principles and techniques. * Ability to build rapport and establish trust with potential customers over the phone. * Results-oriented with a strong drive to achieve and exceed sales targets. * Good organizational and time management skills. * Basic computer literacy and familiarity with CRM systems. * Ability to work independently and as part of a team. * High level of professionalism, integrity, and a positive attitude. * Willingness to work in a target-driven environment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Life insurance Paid time off Experience: Telemarketing: 1 year (Preferred) Language: English (Required) Hindi (Required) Location: Kochi, Kerala (Required) Work Location: In person Application Deadline: 14/08/2025 Expected Start Date: 15/08/2025

### URGENT HIRING ### Jewellery Sales Executive Experience required - Minimum 1 year of jewellery experience We are looking for an enthusiastic and experienced Jewelry Sales Executive to join our team in Kerala.The ideal candidate should have a passion for luxury jewelry, strong sales skills, and the ability to provide exceptional customer service. Responsibilities: Assist customers in selecting high-quality jewelry pieces based on their preferences and needs. Build and maintain strong relationships with clients to ensure repeat business and referrals. Achieve and exceed sales targets through effective selling techniques and product knowledge. Educate customers about the quality, craftsmanship, and uniqueness of our jewelry collections. Handle inquiries, pricing discussions, and negotiations professionally. Stay updated on the latest jewelry trends, market demands, and competitor offerings. Maintain accurate records of sales transactions and customer interactions. Ensure the showroom is well-organized, clean, and visually appealing. Work closely with the team to plan and execute promotions, events, and special campaigns. Uphold the highest level of professionalism, integrity, and customer service. Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Work Location: In person

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Provide technical support and troubleshooting assistance to internal teams and clients for technical issues. Respond to support tickets, calls, and emails in a timely and professional manner. Diagnose, replicate, and resolve user-reported problems. Assist in configuration, customization, and maintenance as required. Document support cases, resolutions, and system changes for future reference. Work closely with the development team to escalate and resolve critical technical issues. Conduct training sessions or prepare guides for users to enhance user experience. Monitor system performance and proactively identify potential problems. Ensure all data integrity and security protocols are maintained. Job Type: Full-time Pay: ₹8,000.00 - ₹10,000.00 per month Language: English (Preferred) Work Location: In person

Key Responsibilities: Coordinate with team leads to resolve attendance discrepancies. Prepare and share monthly attendance reports for payroll. Act as the first point of contact for employee concerns. Log, track, and escalate grievances as needed. Assist in implementing and improving grievance handling procedures. Respond to employee queries regarding HR policies, leaves, attendance, etc. Maintain a ticketing system/log to track resolutions. Ensure timely follow-ups and issue closures. Ensure timely submission to payroll or billing departments. Assist in drafting policy documents and process guides. Maintain accurate and updated records in HR systems and files. Coordinate employee onboarding, exit, and lifecycle documentation. Ensure compliance with data privacy and company policies. Generate regular HR reports (headcount, attrition, attendance, etc.) for management. Support audit processes with required reports and data backups. Provide ad-hoc reports as requested by the HR Manager or leadership. * Required Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field. 1–3 years of experience in HR operations or a generalist role. Proficiency in MS Excel and HRIS tools. Strong organizational and multitasking abilities. Excellent verbal and written communication skills. High level of integrity and confidentiality. Job Type: Full-time Pay: Up to ₹25,000.00 per month Work Location: In person

2 - 3 Years 1 Opening Kochi, Trivandrum Role description Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures of Outcomes: 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected: Processing Data: Processing transactions assigned as per SOPs Handling calls Voice: Handle customer support calls resolve issues and complete after-call work Production: Take calls (voice) or process complex transactions (data) Quality: Perform quality control for transactions processed by associates if required Reporting: Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity: Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution: Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training: Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation: Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage knowledge: Consume project related documents share point libraries and client universities Communication: Share status update to the respective stakeholders and within the team Collaboration: Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization’ s policies and business conduct. Skill Examples: Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples: Familiar with Windows Operating Systems MS Word MS Excel. English comprehension – Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level – 2 to 5 years Additional Comments: Risk Adjustment HCC Coder Responsibilities include, but are not limited to, the following: Assign appropriate ICD-10-CM codes, mapping to risk adjustment models for Medicare Advantage and ACA Commercial Projects. Assign Flag events and CDI for documentation discrepancies. Comply with the Standards of Ethical Coding as set forth by the American Health Information Management Association and adhere to official coding guidelines. Comply with HIPAA laws and regulations. Maintain quality ( 97%) and production standards. Remain current on diagnosis and coding guidelines and risk adjustment reimbursement reporting requirements. Additional Requirements: Night shift is mandatory. This is a full-time, in-office role with 5 working days per week. Candidates must demonstrate alignment with UST’s core values: Humility, Humanity, and Integrity. Qualification: At least 2 year of medical coding experience (HCC Risk Adjustment). Must be a college graduate Active coding certification under AAPC or AHIMA; Certified Risk Adjustment Coding (CRC) certification preferred. Able to code using ICD-10-CM physical codebook or coding software. Strong clinical knowledge related to chronic illness diagnosis, treatment, and management. Proficient in using computers, including MS Office and internet applications. Skills Medical Coding,Hcc,Icd,Computer Knowledge About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: BHN Rewards, a Blackhawk Network Business, is seeking a Customer Support Representative to join our rapidly expanding Support Team. The primary responsibility of this role is to assist customers in effectively utilizing our online digital rewards service. We are looking for an individual who finds satisfaction in helping others and possesses a strong passion for solving problems. This is an excellent opportunity for aspiring Customer Support professionals who are eager to work for a global tech company and engage with a diverse customer base worldwide. You will enjoy this role if you are interested in a customer-focused support position, with opportunities for advancement and strong executive backing at an innovative and exciting company. Who We Are BHN Rewards, a Blackhawk Network Business, is a rapidly growing SaaS platform for marketers and market researchers. It enables them to send and manage global e-gift campaigns, including popular options like Amazon and Visa e-gift cards. Our customers appreciate the convenience and efficiency of using BHN Rewards to send rewards to hundreds and thousands of recipients. The platform offers access to 190+ global e-gift cards, donations, and prepaid reward options, making it a one-stop solution for marketers and market researchers. BHN Rewards is leading the way in the digital transformation of the $170 billion rewards industry and has over 1000 customers, including key strategic partnerships with Marketo, HubSpot, Microsoft, SurveyMonkey, and Qualtrics. BHN Rewards was acquired by Blackhawk Network in August 2021. Blackhawk Network is a global leader in branded payments and a multibillion-dollar, U.S.-based corporation with headquarters in Pleasanton, California, and offices in over 28 countries. Its core beliefs are to win as one team, be innovative, strive for global excellence, and inspire. Responsibilities: Customer Support Representative Key Responsibilities: Play a key role in a 6-person Support Team, lots of room for growth & advancement Perform the customer onboarding process for new BHN Rewards accounts Work with our Reward Partners to facilitate prepaid reward approvals Coordinate the resolution of any customer issues and complaints by leveraging internal resources, including cross-departmental collaboration. Proactively identify potential customer escalations and resolve them with proper solutions. Escalate advanced technical problems or product issues to the product team and leadership team and manage communication until resolution. Collaborate and innovate with executives and team members to create efficient processes and messaging, fostering the growth of the Support Team and improving our customers’ experiences with BHN Rewards. Implement best-in-class customer support practices with customers to provide a high-quality customer experience Maintain and achieve performance metrics and goals set by leadership Qualifications: Qualifications for the Customer Support Representative position: Three-year college degree 0-3 years of customer support or account management experience, preferably B2B SaaS customer support Excellent communication skills, both verbal and written (writing samples required) A track record of high achievement - tell us what you've done that makes you a winner! Integrity, energy, and genuine desire to understand and solve customer pain points The ability to work in a team environment and collaborate effectively Strong critical thinking and problem-solving skills Experience with tools like Zendesk, Asana, CXone (NICE), Sharpen, Playvox, SFDC, MS 365, or other ticketing systems is a plus Previous support experience in digital rewards, gifting, research, marketing, or survey tools is a plus. What we offer: Growth and advancement opportunities Health and retirement benefits, including Provident Fund, National Pension System etc. Generous paid time off, including a Holiday schedule and employee appreciation days A culture that values creativity, integrity, and passion for delivering a wonderful customer experience and an environment that cultivates professional growth Internal employee recognition programs Location: Work-From-Home, Hybrid, or onsite at UL Cyberpark, Kozhikode (Calicut) EEO Statement Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Order to Cash Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO. Responsibilities Lead and manage daily operations related to cash application, collections, and reconciliation, ensuring timely and accurate processing of payments (credit card, lockbox, direct deposits). Allocate workloads effectively, monitor team productivity, and support staff in achieving KPIs and month-end targets. Ensure all month-end activities are completed within agreed timelines and meet the highest quality standards, aligned with SLA and critical metric targets. Drive transformation initiatives, including digital asset implementation, process benchmarking, and adoption of best practices to enhance efficiency and effectiveness. Engage proactively with customers to understand and resolve pain points, ensuring a high level of satisfaction and service delivery. Provide clear direction and mentorship to the team, fostering a learning culture and building a high-performing, collaborative environment. Align team efforts with customer goals and consistently deliver on commitments. Identify potential risks, take a proactive approach to mitigation, and implement predictive solutions. Build and maintain strong customer relationships, improve Net Promoter Score (NPS), and contribute to revenue growth by retaining and expanding the existing book of business. Train and mentor team members on best practices in collections, cash application, chargeback handling, and reconciliation. Promote a respectful, inclusive, and performance-driven team culture focused on continuous learning and development. Qualifications we seek in you! Minimum Qualifications Excellent operating skills- People management, Client management and managing basic hygiene operations Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus Ability to prioritize and manage effectively across many competing and concurrent tasks Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization Preferred Qualifications/ Skills Excellent verbal and written communication skills. Quick learner and self-starter, capable of working independently or collaboratively. Detail oriented and the ability to maintain a high level of accuracy. Demonstrated ability to analyse information, think critically, and solve problems. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Senior Manager Primary Location India-Gurugram Schedule Full-time Education Level Master's / Equivalent Job Posting Aug 7, 2025, 3:04:00 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

ROLES & RESPONSIBILITIES Job Title: Senior Backend Developer (SQL Server, .NET Core, API) Job Summary: We are seeking an experienced Senior Backend Developer to lead the development, maintenance, and optimization of our database and backend systems. The ideal candidate will have a strong background in SQL Server, .NET Core, and API development, with a minimum of 6 years of relevant experience. The successful candidate will be responsible for designing, developing, and deploying scalable, secure, and efficient database solutions and APIs to support our Angular-based frontend application. Key Responsibilities: 1. Database Management: o Design, develop, and maintain SQL Server databases to support application requirements. o Ensure data integrity, security, and performance. o Optimize database queries and indexing for improved performance. o Develop and implement database backup and recovery strategies. 2. Backend Development: o Design, develop, and deploy RESTful APIs using .NET Core to interact with the frontend application. o Implement API security measures, such as authentication and authorization. o Ensure API performance, scalability, and reliability. 3. API Development: o Develop and maintain APIs to support frontend application functionality. o Implement API documentation and testing. o Collaborate with frontend developers to ensure seamless API integration. 4. System Integration: o Integrate backend systems with third-party services and applications. o Ensure data consistency and integrity across systems. 5. Performance Optimization: o Monitor and analyze system performance, identifying areas for improvement. o Implement optimizations to improve system performance, scalability, and reliability. 6. Collaboration and Communication: o Collaborate with cross-functional teams, including frontend developers, QA engineers, and project managers. o Communicate technical plans, progress, and issues to stakeholders. 7. Code Quality and Best Practices: o Ensure adherence to coding standards, best practices, and design patterns. o Participate in code reviews and contribute to the improvement of the codebase. Requirements: 1. Technical Skills: o 6+ years of experience in SQL Server database development and administration. o 6+ years of experience in .NET Core development, with a focus on backend and API development. o Strong understanding of RESTful API design principles and implementation. o Experience with API security measures, such as authentication and authorization. o Familiarity with Agile development methodologies and version control systems (e.g., Git). 2. Soft Skills: o Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions. o Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams. o Ability to work independently and manage multiple tasks and priorities. 3. Education: o Bachelor's degree in Computer Science, Information Technology, or a related field. EXPERIENCE 6-8 Years SKILLS Primary Skill: .NET Development Sub Skill(s): .NET Development Additional Skill(s): .NET Core, SQL, API Automation ABOUT THE COMPANY Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP). Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Location: Gurugram, HR Workplace Type: Onsite Role Description We are looking for a hands-on Database Developer with deep expertise in database migration AWS RDS, AWS DMS, and NoSQL databases. The ideal candidate will have experience working environments and leading the transformation of legacy data platforms to modern cloud-native . Key Responsibilities 1. Design and develop database solutions for enterprise-scale applications using PostgreSQL and NoSQL databases (e.g., DynamoDB, MongoDB) 2. Lead and execute end-to-end database migration projects using AWS DMS (Database Migration Service) 3. Perform schema conversion, data transformation, and migration planning from on-premise or legacy databases (e.g. Oracle, MySQL, SQL Server) to AWS RDS / Aurora PostgreSQL 4. Configure, monitor, and optimize RDS/PostgreSQL environments for performance, availability, and cost 5. Develop stored procedures, functions, and data pipelines to support application needs and reporting 6. Analyze and resolve data-related issues including quality, integrity, and performance bottlenecks 7. Collaborate with cloud architects, application developers, and DevOps teams on data migration and integration strategies 8. Ensure adherence to security, backup/recovery, and compliance best practices in cloud-hosted databases. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field • 11- 17 years of experience as a database developer • Strong hands-on experience with: PostgreSQL development and optimization AWS RDS/Aurora PostgreSQL administration AWS DMS for data replication and migration NoSQL databases such as DynamoDB or MongoDB • Experience migrating databases from on-premises to AWS cloud (rehost/refactor) • Solid understanding of data modeling, normalization, and indexing strategies • Familiarity with ETL tools, SQL performance tuning, and cloud-native data solutions • Strong scripting skills in SQL, Python, or shell for automation and transformation Exposure to CI/CD pipelines for database changes (Flyway, Liquibase, etc.)

About the Team The Compliance Team at PayU Payments serves as the cornerstone of our regulatory excellence, ensuring that all payment operations maintain the highest standards of compliance across our diverse portfolio of services. As part of PayU - a leading global payments organization under the Prosus group - our Compliance team plays a pivotal role in safeguarding the integrity of India's rapidly evolving fintech ecosystem. Our Compliance Testing & Monitoring function is at the heart of PayU's risk management strategy, overseeing comprehensive compliance assurance across Payment Aggregation (PA), Payment Aggregation Cross-border (PA-CB), Prepaid Payment Instrument (PPI), and Bharat Bill Pay System (BBPS) operations. The team is responsible for developing and executing robust testing frameworks, continuous monitoring programs, and proactive risk identification methodologies that ensure adherence to Reserve Bank of India (RBI), NPCI, and other regulatory guidelines. Working in a dynamic, collaborative environment, the Compliance team partners closely with Legal, Risk, Operations, and Business teams to create a culture of compliance excellence. We pride ourselves on being forward-thinking, leveraging data-driven insights and innovative testing methodologies to stay ahead of regulatory changes and emerging risks in the payments landscape. The team is committed to maintaining PayU's reputation as a trusted payments partner while enabling business growth through effective compliance governance, thorough testing protocols, and continuous monitoring of regulatory obligations. About the Role To support PayU's growth plans in India for payments and fintech opportunities, we are seeking a Lead/Senior Lead - Compliance Testing & Monitoring with a strong background in payments and/or fintech. This role will be responsible for handling a variety of work involving Compliance Testing and Monitoring of the payments business. The Compliance Testing and Monitoring Specialist will play a critical role in ensuring adherence to regulatory requirements issued by the Reserve Bank of India (RBI), NPCI, and other governing authorities. The role involves executing periodic compliance reviews, identifying regulatory risks, and ensuring that PayU Payments' Payment Aggregation (PA), Payment Aggregation Cross-border (PA-CB), Prepaid Payment Instrument (PPI), and Bharat Bill Pay System (BBPS) operations strictly comply with applicable laws, regulations, and internal policies. Responsibilities: Compliance Testing Upgrade and implement a risk-based compliance testing framework for PA, PPI, and BBPS businesses, aligned with regulatory guidelines Conduct periodic compliance reviews and testing of processes, policies, and Standard Operating Procedures (SOPs) to evaluate adherence to regulatory requirements Identify gaps, risks, and potential non-compliance issues and assess their impact on operations Provide structured reports on findings, including root-cause analysis and recommended corrective actions Monitoring Activities Develop and execute an ongoing monitoring calendar to track compliance with regulatory obligations and internal requirements Monitor key processes such as KYC verification, transaction monitoring, merchant onboarding, grievance redressal mechanisms, and settlement timelines Keep track of any updates or changes in RBI, NPCI, and applicable regulatory guidelines and assess their implications for existing processes Remediation and Follow-ups Collaborate with business teams to ensure identified compliance gaps are resolved within set timelines Follow up on action plans and track the implementation of mitigation measures Stakeholder Engagement Coordinate with legal, risk, and operations teams to ensure compliance with regulatory requirements Support senior management with updates on emerging compliance issues and proposed mitigation steps Reporting and Documentation Prepare detailed compliance testing and monitoring reports for internal stakeholders and regulatory audits Maintain documentation on compliance processes, ongoing controls, and test results for audit purposes Provide regular updates to the Compliance Committee on testing outcomes and regulatory risks Requirements: Bachelor's/Master's degree in Legal, Finance, Risk Management, or a related field Additional qualifications such as those in relation to AML will be a plus Approximately 3-5 years of compliance experience in compliance, risk, or audit roles within the payments, fintech, or financial services sectors Regulatory Knowledge: Strong understanding of regulatory guidelines applicable to the fintech/payments industry in India Technical Expertise: Experience in executing compliance assurance frameworks or conducting audits Data Analysis: Proficiency in data-driven monitoring tools and risk identification methodologies Communication: Excellent analytical, report-writing, and communication skills Collaboration: Ability to collaborate with cross-functional teams and meet deadlines in a fast-paced environment Independent individual who enjoys working in an international, dynamic, and diverse environment Strong attention to detail and ability to work independently Proactive approach to identifying and resolving compliance issues What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this). An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale. Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity). About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager - Transitions In this role, you will be dealing with Practice SME’s, Operations’ Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams. The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms' success. Responsibilities Develop an understanding of the E2E solution and value being proposed Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed. Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices Understand G’s Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas Taps into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance with client’s expectations Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live) Foresee, assess, communicate, and mitigate project & process risks to impacted parties Qualifications we seek in you! Minimum Qualifications Postgraduate/Graduate Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification Project management / active Transitions experience Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g., SAP or Oracle) Relevant experience in consulting and organizational change Digital Pseudo Native: Build a Digital Mindset Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations Controller of ‘E2E Transition Costs’: Be accountable for Transition Costs ‘Global’ Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions Preferred Qualifications/Skills Experience or exposure on digital deployment or projects Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering Provide inputs for Transformation Focused with E2E view of the proposed solution Proficient in leading the project set up through to delivery new capabilities, and closure for all deals Excellent interpersonal skills Proficient in MS Office Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 7, 2025, 10:19:01 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Data Scientist AI Garage is responsible for establishing Mastercard as an AI powerhouse. AI will be leveraged and implemented at scale within Mastercard providing a foundational, competitive advantage for the future. All internal processes, all products and services will be enabled by AI continuously advancing our value proposition, consumer experience, and efficiency. Opportunity Join Mastercard's AI Garage @ Gurgaon, a newly created strategic business unit executing on identified use cases for product optimization and operational efficiency securing Mastercard's competitive advantage through all things AI. The AI professional will be responsible for the creative application and execution of AI use cases, working collaboratively with other AI professionals and business stakeholders to effectively drive the AI mandate. Role Ensure all AI solution development is in line with industry standards for data management and privacy compliance including the collection, use, storage, access, retention, output, reporting, and quality of data at Mastercard Adopt a pragmatic approach to AI, capable of articulating complex technical requirements in a manner this is simple and relevant to stakeholder use cases Gather relevant information to define the business problem interfacing with global stakeholders Creative thinker capable of linking AI methodologies to identified business challenges Identify commonalities amongst use cases enabling a microservice approach to scaling AI at Mastercard, building reusable, multi-purpose models Develop AI/ML solutions/applications leveraging the latest industry and academic advancements Leverage open and closed source technologies to solve business problems Ability to work cross-functionally, and across borders drawing on a broader team of colleagues to effectively execute the AI agenda Partner with technical teams to implement developed solutions/applications in production environment Support a learning culture continuously advancing AI capabilities All About You Experience 3+ years of experience in the Data Sciences field with a focus on AI strategy and execution and developing solutions from scratch Demonstrated passion for AI competing in sponsored challenges such as Kaggle Previous experience with or exposure to: o Deep Learning algorithm techniques, open source tools and technologies, statistical tools, and programming environments such as Python, R, and SQL o Big Data platforms such as Hadoop, Hive, Spark, GPU Clusters for deep learning o Classical Machine Learning Algorithms like Logistic Regression, Decision trees, Clustering (K-means, Hierarchical and Self-organizing Maps), TSNE, PCA, Bayesian models, Time Series ARIMA/ARMA, Recommender Systems - Collaborative Filtering, FPMC, FISM, Fossil o Deep Learning algorithm techniques like Random Forest, GBM, KNN, SVM, Bayesian, Text Mining techniques, Multilayer Perceptron, Neural Networks – Feedforward, CNN, LSTM’s GRU’s is a plus. Optimization techniques – Activity regularization (L1 and L2), Adam, Adagrad, Adadelta concepts; Cost Functions in Neural Nets – Contrastive Loss, Hinge Loss, Binary Cross entropy, Categorical Cross entropy; developed applications in KRR, NLP, Speech and Image processing o Deep Learning frameworks for Production Systems like Tensorflow, Keras (for RPD and neural net architecture evaluation), PyTorch and Xgboost, Caffe, and Theono is a plus Exposure or experience using collaboration tools such as: o Confluence (Documentation) o Bitbucket/Stash (Code Sharing) o Shared Folders (File Sharing) o ALM (Project Management) Knowledge of payments industry a plus Experience with SAFe (Scaled Agile Framework) process is a plus Effectiveness Effective at managing and validating assumptions with key stakeholders in compressed timeframes, without hampering development momentum Capable of navigating a complex organization in a relentless pursuit of answers and clarity Enthusiasm for Data Sciences embracing the creative application of AI techniques to improve an organization's effectiveness Ability to understand technical system architecture and overarching function along with interdependency elements, as well as anticipate challenges for immediate remediation Ability to unpack complex problems into addressable segments and evaluate AI methods most applicable to addressing the segment Incredible attention to detail and focus instilling confidence without qualification in developed solutions Core Capabilities Strong written and oral communication skills Strong project management skills Concentration in Computer Science Some international travel required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking a highly skilled and motivated Site Reliability Engineer to join our team and ensure the reliability, performance, and scalability of our infrastructure. As part of our mission to migrate services to the OpenShift platform and make our systems cloud-agnostic, you will collaborate across teams to enhance operational efficiency, improve automation, and maintain the integrity of mission-critical systems. Responsibilities Design scalable, secure, and highly available systems tailored for Azure Deploy monitoring tools and establish robust alerting strategies with Azure Monitor, Log Analytics, Application Insights, and Prometheus/Grafana Establish and manage CI/CD pipelines leveraging tools like Azure DevOps Collaborate closely with development and operations teams to enhance system reliability through innovative automation solutions Troubleshoot and resolve production issues efficiently while conducting root cause analyses to prevent future occurrences Enforce cost optimization strategies, security protocols, and compliance measures across resources in Azure Participate in scheduled on-call rotations and respond rapidly to incidents Define and enhance SLAs, SLOs, and SLIs in alignment with reliability improvements Requirements Experience of 4-5 years in Site Reliability Engineering or a similar role Good knowledge of infrastructure including networking and Linux operating systems Proficiency with Kubernetes and Docker, focusing on container technologies Strong debugging capabilities to address operational issues Expertise in automating tasks using Python, Bash, or PowerShell Familiarity with monitoring systems in Cloud environments and an understanding of the SLI concept Background in working with cloud providers such as GCP or Azure Nice to have Experience working on Windows-based systems Knowledge of CI/CD concepts, particularly Azure DevOps Familiarity with Kubernetes-related tools such as Istio or GitOps solutions like ArgoCD We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr. Consultant– Actuarial In this role, you'll be responsible for working on projects identified as part of transformation and improvements in actuarial processes. Work closely with team leaders in Actuarial teams to drive closure to the projects. You will be encouraged to have good client management skills and analytical skills. Possess knowledge of Actuarial Modelling Software Responsibilities This includes Actuarial process transformation from Data requirements, Actuarial Modelling and testing, deploying models to Valuation production environment. Provide technical support to the team in performing all tasks/projects - Serve as the subject matter expert (SME) Produce and review documents (technical or otherwise) that the team produces to ensure they adhere to the guidance provided by the Client process owner. Support business initiatives and projects as per Client Process Manager’s preference and priority - participate as needed for providing process improvement opportunities to Client business owners. Coach and mentor offshore Team Leads/SMEs - motivate and inspire team members to improve team/individual performance and maintain healthy work dynamics. Lead by example – drive consistency in expected behaviors Process Support: Perform tasks/projects/analysis assigned to him/her by the Client process manager. Coordinate and drive synergy with Genpact Onshore Lead/s and team members on an ongoing basis to align on process priorities, feedback & action items. Ensure all teams maintain task lists, project lists and any ad-hoc project list utilizing team resources – calibrate with Genpact onshore team and Client process owner as needed for updates and changes. Ensure all processes have up to date process documentation on all run the shop tasks. Work with Genpact leadership to obtain necessary staff to support the team’s requirements. Value Generation - Pro-actively seek ways to improve efficiency and calibrate with Genpact Offshore team and Client process owners for their direction and prioritization to execute any process improvements. Program/process Governance: Ensure all process and project related deliverables include defined controls and supporting evidence meet agreed upon requirements. Ensure agreed upon governance practices are in place and adhered too – daily/weekly/monthly status reporting of team activities against the program plan or schedule. Establish working relationships within the Client environment across other actuarial functions, finance, IT and project management teams. Timely escalation of issues requiring attention to Genpact leadership/Client process owners; create necessary action plans. Establish a process documentation structure that best serves the need to train a new hire and also provide step by step guidance to a doer / reviewer. o Template consistency o Table contents – background, systems/files references, inputs-process-output, high level process flow, procedure notes, etc. o Version control & change management o Storage & archiving past versions. Create documentation for any new tasks (new transitions/new requirements) Seek necessary update and documentation sign off from onshore Client SMEs/ process owners. Evaluate need for checklists and reminders for specific tasks/activities that help in minimizing errors/rework & improve review and doer efficiency. Develop team training & development plans. Responsible for recruiting, training, supervising and appraising staff. Create Upskilling plans to ensure needed backups at Task/activity level – ensure the team members have necessary trainings, practice (replication) to do the work efficiently and effectively. Provide SME support – ability to apply learnings across various work tasks/projects. Develop staff personal development plans in line with Modelling priorities and strategy /goals – Tools & technology asks, regulation understanding, process/product knowledge, other specific skills. Coach and mentor for his team – provide the team with the vision of the process and project activities. Motivate and inspire team members and maintain healthy work dynamics. Lead by example – drive consistency in expected behaviors Recognize and celebrate team and team member accomplishments and exceptional performance. Work with functional managers and Genpact leadership to obtain necessary staff to support the team’s requirements – Need based. Support business initiatives and projects as per Client’s preference and priority Pro-actively seek ways to improve the efficiency and calibrate with Client process owners to maximize the value-add of the Modelling team. Establish working relationships within the Client environment across other actuarial functions, finance, IT and project management teams. Qualifications we seek in you! Minimum Qualifications BS/BA Degree in actuarial science, mathematics, statistics and/or related major. Partially qualified Actuarial student - 9+ Actuarial exams cleared) with Relevant years’ experience in life/annuity insurance or financial services industry. Working knowledge and background on actuarial tools and techniques, Excel, Word, PowerPoint Proven analytical and problem-solving skills. Demonstrated ability to manage teams. Demonstrated ability to manage concurrent deadlines and multiple priorities. Strong communication skills (verbal and written) Preferred Qualifications/ Skills US ASA equivalent with Relevant years of experience in Life & Annuity insurance industry Strong actuarial work experience and understanding of US life products & Knowledge of US regulations - GAAP, STAT, and Tax reporting concepts. Specific knowledge of tools – Any actuarial modeling tool (preferably PolySystems, AXIS or MGAlfa), Excel, VBA, SQL, Word, PowerPoint Knowledge of actuarial modeling, preferably for US products Relevant years of people management experience Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Senior Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 7, 2025, 6:46:28 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Preferred Qualifications CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Manager - Account Receivable s - Billing/Invoicing & Customer Master Data Process In this role, The Billing/Invoicing & Customer Master Data Manager will manage day-to-day operations of the Billing/Invoicing & Customer master data team activities including accuracy, consistency, and completeness of Billing /Invoicing & Customer master data process. They must execute strategic plans to enhance team efficiency and productivity, keeping professional relationships with all the stakeholders. They will also ensure compliance with company policies and procedures. The individual should also ensure appropriate knowledge retention, coaching and team handling. Responsibilities Strategic Planning and Implementation Execute strategic plans to enhance team efficiency and productivity, working with leadership to devise future team plans. Monitor and predict forthcoming demand levels, and adjust resources as needed. Create team performance goals in line with the department’s strategic plans. Lead and manage daily Billing/ Invoicing & Customer master data operations, ensuring efficiency and effectiveness of team output . Manage Process, Metrics, Governance, Controls for surprise free Operations: Proactively assessing and managing team performance, offering constructive feedback and coaching as necessary. Proactively find and address obstacles that may hinder individual and team performance, fostering an environment conducive to productivity and efficiency. Consistently help with clear and effective communication with the team regarding goals, Service level agreements and pertinent business updates to ensure alignment and understanding. Oversee the hiring, training, and mentoring of Billing/Invoicing & Customer master data staff. Ensure to load the resources with equal volumes. Enforce compliance with company policies and procedures, SOP management, following HR processes where needed. Prepare and deliver reports on Billing/Invoicing & Customer master data team activities. Foster a supportive and inclusive work environment, helping open communication and managing interpersonal conflicts, ensuring a productive and harmonious workplace. Recognize and address individual needs, promoting personal and professional development. Conduct daily and weekly team meetings to identify operational roadblocks and challenges The Billing/Invoicing & Customer master data Manager may have to undertake more responsibilities as needed. Other duties may arise where they are considered reasonable and fall in line with the role of Billing/Invoicing & Customer master data Manager. Proactively look out for continuous improvement in the process through automation, efficiency and standardization To support & guide the teams for the extended working hours during the month end, Quarter ends and Year end. Should ensure SOP is updated with all current updates and exceptions of the process, follow up with SHI team for review and approval as per agreed timelines Team Management and Development : Lead and coach team responsible for day-to-day operations and ensure defined metrics are met with zero surprises. Manage relevant data to support metrics / performance. Conduct training sessions and workshops to enhance team knowledge and skills in the assigned scope of work. Conduct regular performance reviews and provide constructive feedback. Work with HR and leadership teams in resource planning including resource retention and skill development. Work with HR and other relevant teams in resolving team conflicts. Work with Training teams to develop Training plan to update team skills and to ensure team is up to date on new skill required from time to time. Work with leadership teams in resource planning and team allocations to different sub processes on the floor. Drive yearly performance review of the team and provide constructive feedback for betterment Risk Management : Manage and implement appropriate process controls to protect SHI against risk. Educate team on potential risks and how to mitigate such risks. Ensuring appropriate access controls & data privacy Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in commerce or equivalent Work experience in the relevant field You are required to work in US time zone ERP experience of Microsoft AX, Oracle, Salesforce, SAP, ServiceNow. Proficiency in using MS office applications such as Word, Excel, PowerPoint. Should have excellent communication skills. Ability to execute strategic plans to enhance team efficiency and productivity. Demonstrates decision-making abilities. Ability to sustain and manage professional relationships. Demonstrates empathy and patience while communicating and managing team performance. Provides clear and constructive feedback and coaching. Ability to inspire and motivate the team. Able to make tough decisions, particularly when assessing team performance. Monitors and predicts forthcoming demand levels, and adjusts resources as needed. Has strong reporting skills and is able to analyze and present data clearly. Exhibits flexibility in response to changing demands and situations. Able to delegate tasks effectively to ensure efficiency and effectiveness of team output. Ability to find and nurture talent, guiding individuals and enabling career growth/ enhancement. Can show clear direction and goals and communicate effectively. Prepares and delivers information in a clear and concise manner, adapting style depending on the audience. Taking clear ownership of subject matter and agreed actions. Proven experience in managing team activities and achieving successful outcomes. Experience in IT distribution/hardware/software industry will be an advantage Understanding or hands-on experience in implementing automation through Macro, RPA or other AI tools. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Gurugram Schedule Full-time Education Level Master's / Equivalent Job Posting Aug 8, 2025, 2:58:53 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role Lead Consultant - Python Automation We are seeking a highly skilled Python Automation Developer to join our team. Key Responsibilities: Understand the need of the requirement beyond its face value, design a proper machine-executable automation solution. Implement the re-useable solution following best practice, and delivery the automation results on time Maintaining, troubleshooting, and optimise existing solution. Collaborate with various disciplinary teams to align automation solution to boarder engineering community. Documentation. Qualifications we seek in you! Minimum Qualifications Bachelor's or equivalent Windows / Linux Operation systems basic knowledge: file systems/ list directories/ change files / configurations/ logs/ environments setup / permissions(ssh/ scp ) / processes / IDE Command line programming (usage of powershell & bash shell) Python coding technique. Object programming design / Pandas / processes / http requests like protocols SQL technologies. (best in postgresql ) : OLTP/ OLAP /Join/Group/aggregation/windows functions etc. git usage. understand version control systems, concepts like git branch/pull request/ commit / rebase/ merge SQL Optimization is a plus. understanding the SQL execution plan and how to optimize it. Good understand and experience in data structure related development. Preferred Qualifications: Docker is a plus. understanding about the images/container concepts Kubernetes is a plus. understanding the concepts and theory of the k8s, especially pods / env etc. Argo workflow / airflow is a plus. RobotFramework is a plus. Kafka is a plus. understand the concept for kafka , and event driven method. Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up . Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Lead Consultant Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 7, 2025, 7:49:22 AM Unposting Date Ongoing Master Skills List Digital Job Category Full Time