Integration Engineer

This is a remote position. About Us Flydocs, a wholly owned subsidiary of Lufthansa Technik, is a pioneer in digital transformation within the aviation industry. Being a global leader in asset management solutions and a vital partner in the Digital Tech Ops Ecosystem, we empower airlines, lessors, and MROs to streamline operations, maintain compliance, and protect asset value. Our innovative digital and technical solutions redefine maintenance records and lifecycle management. At Flydocs, our team excels in addressing intricate challenges with creativity, collaboration, and integrity, delivering exceptional value to our clients. Role Overview As the Onboarding/Integration Engineer, your primary responsibility will be to ensure the seamless integration of our products and services into the client's infrastructure. This role entails close collaboration with clients and internal teams to offer technical support, resolve integration issues, and guarantee a smooth onboarding process. The ideal candidate will possess a robust technical background, exceptional problem-solving skills, and the ability to communicate complex technical concepts to non-technical stakeholders. Key Responsibilities Client Onboarding: - Collaborate closely with new clients to comprehend their technical requirements and ensure a seamless onboarding process. - Conduct onboarding sessions, including technical training and product demonstrations. - Create and maintain comprehensive onboarding documentation. Technical Integration: - Aid clients in integrating our products and services with their existing systems and platforms. - Provide technical support throughout the integration process, including troubleshooting and resolving any arising issues. - Develop custom scripts, APIs, or connectors as necessary to facilitate integration. Support and Troubleshooting: - Serve as the primary point of contact for technical support during the onboarding phase, assisting in achieving successful integration outcomes and fostering long-term trust with clients. - Diagnose and resolve technical issues related to product integration. - Collaborate with the development team to escalate and address complex issues. Collaboration and Communication: - Work closely with internal teams, including sales, product development, and customer support, to ensure a cohesive onboarding experience. - Collaborate with the broader project team to ensure seamless integration and handovers within the overall project scope. - Align integration milestones with project timelines and delivery in coordination with the Implementation Project Manager. - Provide feedback to the product development team based on client experiences and integration challenges. - Communicate technical concepts and solutions effectively to non-technical stakeholders. Continuous Improvement: - Identify opportunities to enhance the onboarding and integration process based on client feedback. - Stay updated with industry trends and best practices in technical integration and onboarding. - Contribute to the development of internal tools and processes to boost efficiency. - Propose ideas for improving the integration process and tools based on client feedback and operational experience. Change Management Support: - Support customers in adopting Flydocs solutions to facilitate a smooth transition and ensure that integration issues do not disrupt business operations. - Assist customers in integrating the product into their operational workflows as part of the integration activities. Requirements Knowledge & Experience We would be delighted if you have: - A Bachelor's degree in a related field or equivalent work experience. An aviation background with graduation is preferred. - 3+ years of experience in a technical support, integration, or onboarding role. - A strong grasp of software integration techniques, including APIs, web services, and custom scripting. - Proficiency in programming languages such as Python, JavaScript, or SQL is beneficial. - Excellent problem-solving skills and attention to detail. - Strong communication skills with the ability to simplify technical concepts for non-technical audiences. - Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is advantageous. - Familiarity with project management tools and methodologies. - Technical proficiency in system integration and troubleshooting. - Capability to manage multiple projects and priorities concurrently. - Strong organizational and documentation skills. - Customer-focused mindset with a commitment to delivering high-quality service. - Ability to thrive in a fast-paced, dynamic environment with a passion for learning new technologies and trends. Benefits Why Join Us - A vibrant company culture that values diversity, collaboration, and growth. - Flex Life: We are fully remote but offer options for collaborative workspaces when you need facetime with your teams across the organization. - Generous Health Benefits: We have health cover through Vitality to keep you feeling your best. - Professional Development: Growth is ingrained in our DNA, and we provide free access to a leading LMS portal to support your self-investment. - Events & Teambuilding: Participate both virtually and onsite in numerous events and workshops planned throughout the year. Perks: We believe in adapting to what works best for you. Choose additional holiday, boost your pension contribution, professional development sponsorship, or extra cash you decide how you want to BeFlex.,