INT Service Desk Analyst @PUNE Salary Upto Rs 4 LPA

Job Description

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk (Technical Support) for PUNE Hinjewadi Phase - 2 Candidates residing in Pune or open for relocation post Selection can apply for same. Job Description L1 Support Technical Service Desk Analyst Salary -- Rs 4 LPA -- FOR 1 YEAR PLUS CANDIDATES Salary -- Rs 6 LPA -- FOR 2 YEAR PLUS CANDIDATES ELIGIBILTY - GRADUATES WITH Minimum 1/2 Year of INT Service Desk experience required 5 days working ROTATIONAL AND NIGHTS SHIFTS Perks & Benefits Roles and Responsibilities of Service Desk in an International BPO Incident Management : Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management : Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support : Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis : Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance : Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management : Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management : Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting : Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus : Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity : Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Interested Candidates can Call or WhatsApp resume AREESHA 9628373763 SIYA - 7565006262 VANSHIKA - 9628373762 AKANSHA - 9821182648 RIYA 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##