Insurance - Senior Process Analyst

Location

Shift Timings:

Position Overview:

We are seeking a dynamic and experiencedCustomer Support Operations Managerto oversee and manage customer support operations in the insurance domain. The ideal candidate will ensure compliance with regulatory standards, deliver exceptional customer service, and drive the timely and high-quality completion of client-level due diligence requirements. This role combines technical expertise, leadership skills, and a customer-centric approach to deliver excellence in service support.

Key Responsibilities:

Primary Responsibilities:

• Serve as theprimary point of contactfor the US onshore branch, providing comprehensive support.
• Ensure compliance withinsurance regulatory standards, guidelines, policies, and procedures.
• Manage theend-to-end policy lifecycle services, including renewals and client-level due diligence.
• Support a team of4-5 Client Managershandling approximately70 accountsat the branch.
• Conduct and oversee renewal activities with a focus on accuracy and timeliness.
• Build and maintain strong relationships with onshore branch staff to enhance the overall customer experience.
• Coordinate with internal operations teams to ensure timely completion of renewal activities.
• Handle client queries and escalations effectively, minimizing rework at the service center.
• Identify risks and issues, navigating them successfully to resolution.
• Manage multiple tasks independently with strongtime management and organizational skills.

Additional Responsibilities:

• Demonstrate initiative and creativity, with excellent presentation, written, and communication skills.
• Understand Client Manager requirements and complete renewal documentation, including:
• Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.
• Leverage prior experience in the insurance domain to deliver high-quality results.
• Exhibit self-reliance and a proactive approach to resolving complications with innovative solutions.

Key Qualifications:

• Experience:Any prior experience in the insurance domain is required.
• Communication Skills:Excellent verbal and written communication skills to coordinate effectively with onshore clients and stakeholders.
• Technical Expertise:Strong understanding of insurance regulatory standards and policy lifecycle processes.
• Leadership Skills:Ability to manage and support a team while fostering positive relationships with stakeholders.
• Problem-Solving:Proactive in identifying risks and resolving issues creatively and efficiently.

Why Join Us

• Work with a Global Leader:Join a company that is recognized as one of the largest insurance brokerage firms in the world, offering unparalleled opportunities to grow your career in the insurance domain.
• Dynamic Industry Exposure:Be part of a fast-paced and evolving industry where your expertise will contribute to delivering tailored insurance solutions and exceptional customer experiences.
• Collaborative Environment:Work closely with onshore clients, stakeholders, and a supportive team that values your contributions and encourages innovation.
• Professional Growth:Gain hands-on experience managing complex insurance operations, enhancing your leadership, technical, and problem-solving skills.

We encourage you to apply and be part of our team!

Interested Candidates drop your resume on: [HIDDEN TEXT]

or contact on: 9356728240