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1.0 - 5.0 years

0 - 0 Lacs

gurugram

On-site

HIRING FOR UK SHIFT / INTERNATIONAL OUTBOUND LEAD GENERATIONPROCESS SHIFT - UK SHIFT (two way cabs) PROCESS - TELECOM TIMING : 1:30 PM TO 10:30 PM LOCATION : Gurugram SALARY INR 40,000 (MAX) WORKING DAYS : MONDAY TO FRIDAY QUALIFICATION : MUST BE 12TH PASS AGE-35 EXPERIENCE- Must have a minimum of 01 Years EXPERIENCE IN INTERNATIONAL BPO in either outbound Lead Generation or Sales in process . candidates from us / uk / canadian / Australian / Newzweland shifts only can apply CONTACT NUMBER : +91-9971950060 SHRIRAM JOBS * No Charges Are Taken From The Candidate

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8.0 - 13.0 years

8 - 12 Lacs

Bengaluru

Work from Office

An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Responsibilities - Managing day-to-day operations and driving performance improvements across functions. Overseeing the motor bodily injury claims process with a focus on compliance and timely resolution. Leading and mentoring a team to foster engagement and accountability. Collaborating with legal and external stakeholders on complex claims. Monitoring KPIs, identifying process gaps, and driving continuous improvement initiatives. Ensuring compliance with industry regulations and internal controls. Driving automation initiatives and contributing to digital transformation efforts. Requirements - Graduate degree in Business Administration, Insurance, or a related field. Strong experience in operations management, especially in the insurance sector. Proven track record in managing motor insurance claims and leading large teams. Excellent communication, analytical, and stakeholder management skills. Familiarity with claims systems, risk assessment methodologies, and process optimization tools. What is in it for you - Opportunity to drive operational excellence and team performance. Exposure to global best practices in insurance operations. Be a key contributor to digital transformation and strategic projects. Reach us: If you think this role aligns with your career goals, please email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with an engaging and professional recruitment experience. Crescendo Global does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. Note: Due to the volume of applications we receive, we may only respond to shortlisted candidates. Thank you for your understanding. Scam Alert: Beware of fraudulent job offers in the name of Crescendo Global. We do not charge fees or request purchases. All valid opportunities are listed at www.crescendo-global.com. Profile Keywords - Deputy Manager Jobs, Operations Jobs, Insurance Claims Jobs, Motor Insurance, Claims Management, SLA Management, Team Leadership, Client Management, Operations Excellence, BPM Jobs, Insurance Operations, Claims Processing.

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3.0 - 8.0 years

3 - 8 Lacs

Pune

Work from Office

We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai /Kochi Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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8.0 - 13.0 years

13 - 16 Lacs

Bengaluru

Work from Office

Group Manager - UK Operations (Insurance Claims) - Bengaluru Location: Bangalore An exciting opportunity for a seasoned operations leader to head large-scale UK motor insurance claims operations. This role involves managing a 100+ FTE team, driving performance, ensuring regulatory compliance, and leading strategic initiatives in a fast-paced, client-centric environment. Your Future Employer A leading global business process management company known for innovation, analytics, and digital transformation. The organization partners with Fortune 500 clients across sectors including Insurance, Banking, Healthcare, Travel, and more enabling operational excellence and business efficiency. Responsibilities Leading end-to-end operations for UK motor insurance claims with a team of 100+ FTEs. Overseeing Bodily Injury and Motor Claims processes while ensuring SLA and compliance adherence. Managing senior stakeholders and external partners including legal entities and clients. Driving operational performance, capacity planning, and workforce optimization. Leading transformation, automation, and process improvement initiatives. Coaching and mentoring senior team leads and managers for performance excellence. Monitoring KPIs, conducting root-cause analysis, and implementing action plans. Ensuring strict compliance with UK insurance regulations and internal governance frameworks. Requirements Graduate degree in Business Administration, Insurance, or related discipline. 10+ years of experience in operations management within the insurance domain, with at least 3 years in a leadership role managing large teams. Deep expertise in UK motor insurance claims (including bodily injury claims). Strong command over process improvement methodologies, stakeholder management, and digital tools. Excellent interpersonal, analytical, and leadership skills. Proven track record in leading high-performing teams and transformation programs. Whats in it for you? Leadership role with high visibility and decision-making authority. Opportunity to lead strategic projects and drive digital transformation. Exposure to global insurance operations and best practices. Be part of a growth-oriented, innovation-driven environment. Reach us: If this role aligns with your career goals, email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with a professional and equitable recruitment experience. Scam Alert: We never charge fees or request purchases. Please visit our verified jobs at www.crescendo-global.com . Keywords: Group Manager Jobs, UK Insurance Operations, Motor Claims, Bodily Injury Claims, Large Team Management, Claims Transformation, Client Engagement, Process Excellence, Insurance BPM Jobs, SLA & Compliance Management.

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8.0 - 13.0 years

9 - 12 Lacs

Bengaluru

Work from Office

An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Responsibilities - Managing day-to-day operations and driving performance improvements across functions. Overseeing the motor bodily injury claims process with a focus on compliance and timely resolution. Leading and mentoring a team to foster engagement and accountability. Collaborating with legal and external stakeholders on complex claims. Monitoring KPIs, identifying process gaps, and driving continuous improvement initiatives. Ensuring compliance with industry regulations and internal controls. Driving automation initiatives and contributing to digital transformation efforts. Requirements - Graduate degree in Business Administration, Insurance, or a related field. Strong experience in operations management, especially in the insurance sector. Proven track record in managing motor insurance claims and leading large teams. Excellent communication, analytical, and stakeholder management skills. Familiarity with claims systems, risk assessment methodologies, and process optimization tools. What is in it for you - Opportunity to drive operational excellence and team performance. Exposure to global best practices in insurance operations. Be a key contributor to digital transformation and strategic projects. Reach us: If you think this role aligns with your career goals, please email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with an engaging and professional recruitment experience. Crescendo Global does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. Note: Due to the volume of applications we receive, we may only respond to shortlisted candidates. Thank you for your understanding. Scam Alert: Beware of fraudulent job offers in the name of Crescendo Global. We do not charge fees or request purchases. All valid opportunities are listed at www.crescendo-global.com. Profile Keywords - Deputy Manager Jobs, Operations Jobs, Insurance Claims Jobs, Motor Insurance, Claims Management, SLA Management, Team Leadership, Client Management, Operations Excellence, BPM Jobs, Insurance Operations, Claims Processing.

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3.0 - 8.0 years

3 - 8 Lacs

Mumbai Suburban, Pune, Mumbai (All Areas)

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We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims / Lability Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai /Kochi Location) Process : Back office Process /UK Insurance Process Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 7391077622 / 7391077621 / 8888850831 Regards Dipika 9623462146

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4.0 - 9.0 years

2 - 6 Lacs

Vadodara

Work from Office

TL/AM-UK Insurance Domain Job Overview: We are looking for a person who has possesses deep expertise in the insurance industry, including premium, claims, reserves, and treaty types, with strong accounting knowledge. Experienced in broker operations, especially Lloyds market processes, systems (e.g., Eclipse, Acturis), and regulatory reporting (UK focus). Key Responsibilities - Insurance industry knowledge (Insurance company lifecycle, Finance & Accounting Lifecycle) - Know concepts of Premium, Claims, UEPR, DAC, CASE, IBNR Reserves - Know broker & MGA lifecycle - Broker business nuances specifically Lloyds as below - IBA concept - Software used in broker business Eclipse, Acturis, etc - MRC, EDI, LPOS, Signing Release, Release Delinked Signings, IMR, UMR, CASA, LPAN, XIS, XCS - Client and Insurer statement reconciliation - Expense accounting & Trending - Month end close review activities - Support Management, regulatory and statutory reporting - Provide support during various internal/external audits - Updating the process documents - Advance excel knowledge - Good problem-solving and communication skills - Great team player - Ensure all KPI/SLA are met per client expectations Must haves: 5+ Year(s) of experience with Insurance Domain. Experience with Insurance client is a must preferably UK or US. Strong communication skills (both written and verbal). Familiarity with MS Outlook and MS Office. Excellent MS Excel skills. Recent insurance experience is must. Knowledge of Lloyds concepts, and report is must from Manager and above position. Knowledge of broker business specifically IBA is added advantage Qualifications: Graduate What We Offer Joining QX Global Group means becoming part of a creative team where you can personally grow and contribute to our collective goals. We offer competitive salaries, comprehensive benefits, and a supportive environment that values work-life balance. Work Model Location: Vadodara Model: WFO (Indian Shift)

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3.0 - 8.0 years

3 - 8 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 8.00 LPA ( Pune / Mumbai /Kochi Location) Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 Regards Dipika 9623462146

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7.0 - 12.0 years

10 - 15 Lacs

Pune

Work from Office

We do have urgent openings for Team Lead - US Insurance Claims (US Voice) Role with one of the fortune 500 companies, US MNC. Before applying, kindly go through the below mentioned details. Profile : Team Lead - US Insurance Claims (US Voice) Job Location : Pune Shift : US Shifts Working Days : 5 Days Working Cabs : Both Side Cabs # Required Experience and Skills: 7+ years of exp. in US Insurance Voice Process (Property & Casualty / Commercial Insurance / Home Insurance / General Insurance / Motor Insurance / Auto Insurance/Health Insurance/US Healthcare/Life Insurance) Minimum 2 to 3 years of on paper exp. as Team Leader/Lead/Assistant Manager Excellent Communication Skills. Interested can call/what's up Meenakshi-9810896605 (Between 9 am-8 pm) or share your resume on apply.touch3@yahoo.in

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3.0 - 8.0 years

3 - 8 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

Work from Office

We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai /Kochi Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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3.0 - 8.0 years

3 - 8 Lacs

Pimpri-Chinchwad, Pune

Work from Office

We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai /Kochi Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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3.0 - 8.0 years

3 - 8 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

We are Hiring hybrid WFH Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA Mumbai - Vikhroli) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 7.5 Lacs + Incentives. Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Praveen / Sukhjit :7391077621 / 7391077622. Regards Dipika 9623462146

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3.0 - 8.0 years

3 - 8 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

We are Hiring hybrid WFH Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA Mumbai - Vikhroli) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 7.5 Lacs + Incentives. Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Praveen / Sukhjit :7391077621 / 7391077622. Regards Dipika 9623462146

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3.0 - 8.0 years

3 - 8 Lacs

Kochi, Mumbai, Pune

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We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai /Kochi Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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1.0 - 5.0 years

3 - 5 Lacs

Pimpri-Chinchwad, Pune

Work from Office

We are Looking for Candidate with a Minimum 1 Years Experience can Apply Drive One round of Interview and offer Immediate Joiner Only Can Apply or 15 days notices Any Graduate with Any 1yr of Exp. Walkin @infinites HR Services Kalyani Nagar Pune 1) Australian Dayshift P&C Insurance Process 2) Australian Dayshift Motor Insurance Process 3) UK Dayshift Life & Pension ( Salary 4LPA to 5LPA) (End to End) Claims Process of any type 1)Medical summarization Process 2) Marine Insurance 3) Lability Insurance Any Other Insurance Experience Salary Range : 5:00 Lacs to 8:50 Lacs Perks and benefits : upto 5.00 Lacs Pranaya Call @ 7391077624 / Shafakat: 7391077623 . pritpal 9623462146 whatsapp 9623462146 / 8888850831 Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Shafakat 7391077623 / 7391077624 Regards Dipika 9623462146

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1.0 - 5.0 years

3 - 5 Lacs

Pimpri-Chinchwad, Pune

Work from Office

We are Looking for Candidate with a Minimum 1 Years Experience can Apply One round of Interview and offer Immediate Joiner Only Can Apply or 15 days notices Any Graduate with Any 1yr of Exp. Walkin @infinites HR Services Kalyani Nagar Pune 1) Australian Dayshift P&C Insurance Process 2) Australian Dayshift Motor Insurance Process 3) UK Dayshift Life & Pension ( Salary 4LPA to 5LPA) (End to End) Claims Process of any type 1)Medical summarization Process 2) Marine Insurance 3) Lability Insurance Any Other Insurance Experience Salary Range : 5:00 Lacs to 8:50 Lacs Perks and benefits : upto 5.00 Lacs Pranaya Call @ 7391077624 / Shafakat: 7391077623 . pritpal 9623462146 whatsapp 9623462146 / 8888850831 Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Shafakat 7391077623 / 7391077624 Regards Dipika 9623462146

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1.0 - 5.0 years

3 - 5 Lacs

Pune

Work from Office

We are Looking for Candidate with a Minimum 1 Years Experience can Apply One round of Interview and offer Immediate Joiner Only Can Apply or 15 days notices Any Graduate with Any 1yr of Exp. Walkin @infinites HR Services Kalyani Nagar Pune 1) Australian Dayshift P&C Insurance Process 2) Australian Dayshift Motor Insurance Process 3) UK Dayshift Life & Pension ( Salary 4LPA to 5LPA) (End to End) Claims Process of any type 1)Medical summarization Process 2) Marine Insurance 3) Lability Insurance Any Other Insurance Experience Salary Range : 5:00 Lacs to 8:50 Lacs Perks and benefits : upto 5.00 Lacs Pranaya Call @ 7391077624 / Shafakat: 7391077623 . pritpal 9623462146 whatsapp 9623462146 / 8888850831 Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Shafakat 7391077623 / 7391077624 Regards Dipika 9623462146

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai, Navi Mumbai, Pune

Work from Office

We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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5.0 - 10.0 years

5 - 8 Lacs

Pune

Work from Office

We are hiring for an Assistant Manager Operations with mandatory experience in UK Insurance (Motor Insurance) . This role offers an exciting opportunity to lead operational excellence, ensure compliance, manage team performance, and drive process improvement within a dynamic insurance environment. Your Future Employer - A globally recognized organization offering world-class operations and customer service support for international insurance clients, fostering a culture of excellence, innovation, and continuous development. Responsibilities - 1. Managing day-to-day operations while ensuring client-defined service level metrics (SLAs) are being met. 2. Leading team scheduling, leave management, and transport coordination 3. Ensuring accurate and timely reporting of productivity and performance metrics 4. Conducting monthly appraisals, one-on-ones, confirmations, and maintaining employee records 5. Developing and managing incentive programs to boost team motivation 6. Driving at least one productivity initiative annually using LEAN or Six Sigma methodologies 7. Monitoring compliance and legal standards with a target of achieving zero defects 8. Handling daily issue logs related to operations, IT, QA, etc. 9. Ensuring team members are being punctual, utilizing leaves effectively, and following proper shift schedules 10. Escalating any incidents that may impact productivity to leadership Requirements - Graduation is mandatory for the role. Prior experience in UK Insurance either P&C Insurance or Health Insurance but Motor Insurance (mandatory) Strong operational management, team leadership, and stakeholder coordination skills Experience in productivity tools, quality monitoring, and service excellence frameworks Exposure to LEAN or Six Sigma practices preferred What is in it for you - Opportunity to work with global insurance clients A fast-paced role with strong career progression potential Exposure to quality-focused operations and process improvement methodologies A collaborative and structured work culture Reach us: If you think this role is aligned with your career, kindly write to me along with your updated CV at vasu.joshi@crescendogroup.in for a confidential discussion on the role. Disclaimer: Crescendo Global specializes in senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a high volume of applications daily, so if you dont hear back from us within a week, please assume your profile was not shortlisted. Your patience is appreciated. Stay Alert: Scammers may misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report any fraud immediately. Profile Keywords: Crescendo Global, Jobs in Bangalore, Assistant Manager Operations Jobs, UK Insurance Process Jobs, Life & Pensions operations Jobs, Motor Insurance operations Jobs, Insurance BPO, Team Lead Insurance Jobs, SLA Management, Six Sigma in Insurance, Productivity Improvement Jobs

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10.0 - 17.0 years

14 - 15 Lacs

Thane, Navi Mumbai

Work from Office

Would be part of the US Insurance delivery team & responsible & accountable for the entire process. He/ She would ensure that the process is running smoothly & all the process deliverables are delivered as per the SLA. Required Candidate profile should have a min 10 - 12 yrs of management experience in a P&C or Specialty Insurance BPO service provider. Expert in US P&C Insurance. Understanding of end to end Claims handling.

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13.0 - 16.0 years

20 - 25 Lacs

Pune

Hybrid

Job Title: Service Delivery Manager Department: Insurance Location: Pune Min exp 13 to 16 Must Insurance for UK or US exp, Should be a manager for min 3 years Should have managed AM/DM and a span on max 80 FTEs Skills - Ops Manager with prior experience of Insurance US shifts. Looking for Ops managers or Group managers Salary: Max 23 LPA (inclusive of 10% variable) Position Summary To serve as a member of the management of GSC & own responsibility & accountability of one or more assigned processes oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage team leaders & associates Primary Responsibilities Process Management & Improvement 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within pre defined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Skills and Competencies 1) Strategic Thinking 2) People Management 3) Transformational Leadership 4) Process Focus 5) Client Management 6) Innovation Focus 7) Ability to learn & drive change 8) Impact & Influence Minimum Qualifications Education Major: Post graduation in any discipline Degree: Bachelor Licenses/Certificates: Related industry certifications preferred Work Experience: 1) Minimum six years of experience in the ITES sector 2) Minimum 3 years of experience in a managerial role 3) Must have experience in managing a span over 80 4) Graduate from a recognized university & relevant 5) Relevant healthcare experience. 6) Prior work experience in UK Insurance domain 7) Onsite transition experience

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8.0 - 13.0 years

9 - 12 Lacs

Bengaluru

Work from Office

An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Responsibilities - Managing day-to-day operations and driving performance improvements across functions. Overseeing the motor bodily injury claims process with a focus on compliance and timely resolution. Leading and mentoring a team to foster engagement and accountability. Collaborating with legal and external stakeholders on complex claims. Monitoring KPIs, identifying process gaps, and driving continuous improvement initiatives. Ensuring compliance with industry regulations and internal controls. Driving automation initiatives and contributing to digital transformation efforts. Requirements - Graduate degree in Business Administration, Insurance, or a related field. Strong experience in operations management, especially in the insurance sector. Proven track record in managing motor insurance claims and leading large teams. Excellent communication, analytical, and stakeholder management skills. Familiarity with claims systems, risk assessment methodologies, and process optimization tools. What is in it for you - Opportunity to drive operational excellence and team performance. Exposure to global best practices in insurance operations. Be a key contributor to digital transformation and strategic projects. Reach us: If you think this role aligns with your career goals, please email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with an engaging and professional recruitment experience. Crescendo Global does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. Note: Due to the volume of applications we receive, we may only respond to shortlisted candidates. Thank you for your understanding. Scam Alert: Beware of fraudulent job offers in the name of Crescendo Global. We do not charge fees or request purchases. All valid opportunities are listed at www.crescendo-global.com. Profile Keywords - Deputy Manager Jobs, Operations Jobs, Insurance Claims Jobs, Motor Insurance, Claims Management, SLA Management, Team Leadership, Client Management, Operations Excellence, BPM Jobs, Insurance Operations, Claims Processing.

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3.0 - 8.0 years

3 - 8 Lacs

Mumbai, Navi Mumbai, Pune

Work from Office

We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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3 - 8 years

5 - 10 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

We are Hiring hybrid wfh Back office Process Backoffice Marine/Motor Claims Insurance (Min 3yr To 9yrs BPO),Sal 10.00 LPA ( Pune / Mumbai Location) Process : Back office Process /UK Insurance Process Min 1yr to 4yrs exp. International BPO !!!Easy Selection and Spot Offer!!! Salary upto 4.5 Lacs + Incentives. Walk in at Infinites HR Services, Cerebrum IT Park, B3, 1st Floor, Kalyani Nagar Pune 411014. Call : Call : WhatsApp call only Dipika- 9623462146 / 7391077623 / 7391077624 Fenkin Empire off no 404, 4th Floor, Thane West, 400601. Land Mark: Bhanushali Hospital, Station Road. Walkin Distance from Thane Railway Station. Meet Ali : 8888850831 / 8888850831 Regards Dipika 9623462146

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5 - 10 years

7 - 10 Lacs

Bengaluru

Work from Office

We are hiring for an Assistant Manager Operations with mandatory experience in UK Insurance (Life Insurance) . This role offers an exciting opportunity to lead operational excellence, ensure compliance, manage team performance, and drive process improvement within a dynamic insurance environment. Your Future Employer - A globally recognized organization offering world-class operations and customer service support for international insurance clients, fostering a culture of excellence, innovation, and continuous development. Responsibilities - 1. Managing day-to-day operations while ensuring client-defined service level metrics (SLAs) are being met. 2. Leading team scheduling, leave management, and transport coordination 3. Ensuring accurate and timely reporting of productivity and performance metrics 4. Conducting monthly appraisals, one-on-ones, confirmations, and maintaining employee records 5. Developing and managing incentive programs to boost team motivation 6. Driving at least one productivity initiative annually using LEAN or Six Sigma methodologies 7. Monitoring compliance and legal standards with a target of achieving zero defects 8. Handling daily issue logs related to operations, IT, QA, etc. 9. Ensuring team members are being punctual, utilizing leaves effectively, and following proper shift schedules 10. Escalating any incidents that may impact productivity to leadership Requirements - Graduation is mandatory for the role. Prior experience in UK Insurance either Pension or Retirement but Life Insurance (mandatory) Strong operational management, team leadership, and stakeholder coordination skills Experience in productivity tools, quality monitoring, and service excellence frameworks Exposure to LEAN or Six Sigma practices preferred What is in it for you - Opportunity to work with global insurance clients A fast-paced role with strong career progression potential Exposure to quality-focused operations and process improvement methodologies A collaborative and structured work culture Reach us: If you think this role is aligned with your career, kindly write to me along with your updated CV at vasu.joshi@crescendogroup.in for a confidential discussion on the role. Disclaimer: Crescendo Global specializes in senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a high volume of applications daily, so if you dont hear back from us within a week, please assume your profile was not shortlisted. Your patience is appreciated. Stay Alert: Scammers may misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report any fraud immediately. Profile Keywords: Crescendo Global, Jobs in Bangalore, Assistant Manager Operations Jobs, UK Insurance Process Jobs, Life & Pensions operations Jobs, Life Insurance operations Jobs, Insurance BPO, Team Lead Insurance Jobs, SLA Management, Six Sigma in Insurance, Productivity Improvement Jobs

Posted 2 months ago

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